2023
SUSTAINABILITY
REPORT
Our Commitment in Pursuing
Social Responsibility
TCL Communication Technology Holdings Limited
Contents
About This Report
A Message from CEO
About TCL Communication
03
04
05
Our Sustainability Management
Sustainability Management System
Stakeholder Engagement
Materiality Analysis
Heading into Future with Leading and
Intelligent Products
R&D of Cutting‐edge Technologies
Healthy and Inclusive Products
Product Quality Management
Safeguarding Product Safety
Sustainable Product Innovation
All about Our Customers
Improving User Satisfaction
Information Security & Privacy
Protection
Responsible Marketing
09
11
12
16
19
21
24
26
33
34
36
Compliance Management
Code of Conduct
Anti‐corruption & Anti‐bribery
Management
Trade Compliance
Green Innovation for Low‐Carbon Growth
Taking Climate Actions
Green Manufacturing & Operation
People‐centered Development
Fair & Transparent Recruitment Practice
Employee Rights Protection
Diversity and Inclusiveness
Occupational Training & Development
Health and Safety in Workplace
Caring for Our People
38
39
40
42
45
50
50
52
52
55
58
Empowering Ecology for
a Better Future
Supplier CSR
Management System
Responsible Minerals Sourcing
Spreading Warmth to the Society
65
Key Performance Indicators
GRI Standard Index
66
69
72
62
2
Reporting Scope
Unless otherwise specified, our reporting scope focuses on our
manufacturing site Huizhou TCL Mobile Communication Co., Ltd., and
CNY is the currency unit applied in this report.
Reporting Reference
This report is prepared mainly with reference to the following
standards.
Global Reporting Initiative Standards
UN Sustainable Development Goals (SDGs)
UN Global Compact
ISO 26000: Guidance on Social Responsibility
Reporting Period
The information and data in this report cover the time period from
January 1, 2023 to December 31, 2023. However, in order to achieve
continuity and completeness of the report, some information may
extend from the outlined period.
Data Source and Reliability Statement
All data disclosed in this report are acquired from documents and
records in TCL Communication, which is authentic and accurate with
no false record or misleading statement.
Report Confirmation and Approval
This report has been approved and confirmed for release by CSR
Committee.
Access to and Feedback on this Report
You can access to the electronic version of this report through the
official website link of TCL Communication:
https://www.tcl.com/global/en.html. For any report‐related comments
or suggestions, please contact: tct.csr@tcl.com.
Information Restatement
No information in the previous report needs to be restated.
About This Report
This is the 9 th annual sustainability report released by TCL Communication Technology H oldings Limited (hereinafter referred to as “TCL Communication”,
or “the Company”). Prepared under the principles of “accuracy, balance, c larity, comparability, completeness, timeliness and verifiability” specified by GRI
Standards, this report mainly discloses the principles, major progress, achieveme nts, and future plans of TCL Communication about sustainability
management. In the future, the Company will regularly publish annual sust ainability report according to the calendar year .
3
A Message from CEO
In the era of complex changes, corporate social responsibility is a key bri dge
between enterprises and society, and has become an important work for
high‐quality development of enterprises. TCL Industries has always adhe red
to the corporate mission of “building a sustainable & connected future wit h
advanced technology” , played its leading advantage and leading role in th e
industry in the process of development, actively strengthened cooperati on
with stakeholders, and continuously improved the management and
practice level in environmental, social, governance (ESG) and other aspe cts,
in order to achieve comprehensive, balanced and sustainable development
goals.
Following the release of the carbon neutrality white paper last year, TCL
Industries adhered to the “3050” goal and commitment, adhered to the
green development concept of “Resonating with the times, sharing and co‐
building with multiple parties, living in harmony with nature” , continue dt o
consolidate our low‐carbon business capabilities, and accelerated the
development of climate transformation. We actively implemented our own
carbon reduction measures, increased clean energy substitution, and
strengthened the recycling and utilization of electronic waste. In 2023, the
carbon emission intensity of TCL Industries’ Scope 1 and 2 was reduced by
5.17% compared with the base year (2021). In addition, we took the lead in
launching a green supply chain initiative in the home appliance industry,
carried out supplier energy conservation and carbon reduction
empowerment, and promoted suppliers and other partners to participate in
carbon neutrality actions; The launch of the Global Green Initiative
“TCLGreen” aims to use technology and art to advocate public participatio n
in environmental protection actions and join hands with the whole society
to build a net zero ecosystem.
TCL Industries’ employees are located in more than 80 countries and
regions around the world. We regard “respecting, cherishing, cherishing
and employing talents” as an important guiding principle for employment,
respect the diversified background of employees, protect the health, saf ety
and legitimate rights and interests of employees, continuously improve t he
eagle series talent training system with TCL characteristics such as “you ng
eagle” , “flying eagle”, “elite eagle” and “soaring eagle” , and provide
employees with fair and equitable promotion opportunities and career
development paths to create an equal, harmonious and dynamic work
environment. Under the comprehensive supplier management system,
responsible procurement is practiced to promote the sustainable
development of the supply chain. At the 2023 TCL Industries Global Supply
Chain Ecosystem Conference, we released the TCL Industrial Supply Chain
Convention, and joined hands with partners to build a “global, integrated ,
digital and intelligent, low‐carbon” supply chain ecosystem to promote h igh‐
quality development of the industry. We are also actively engaged in
environmental protection, education, cultural and sports development,
community care and other public welfare areas. Throughout the year, we
donated 15.89 million RMB and provided more than 28,000 hours of
voluntary services, contributing to the building of a harmonious and
beautiful society.
Integrity and dedication, success through persistence. TCL Industries w ill
continue to taking on the responsibility of a great nation's brand, integr ate
corporate social responsibility into the development plan, listen caref ully to
the needs of stakeholders, actively give play to the leading advantages of
technology and the driving role of the industrial chain, continue to creat e
economic, social and environmental values for the development of
enterprises, and join hands with all sectors of society to share, create an d
win together, so as to effectively promote the sustainable development of
enterprises and society. 4
About TCL Communication
 Vast Product Portfolio.
TCL Communication has been committed to rendering advanced and
extremely intelligent devices and experience for consumers around the
world. The products mainly include handsets, tablets, mobile connected
devices, wearable devices and accessories.
 Strong Sales Network.
TCL Communication has established a marketing network with six regions
as its core, covering North America, Latin America, Europe, Middle Africa ,
Asia‐Pacific and China, and it has businesses in over 160 countries and
regions. Besides, the Company has maintained solid partnerships with ove r
80 global first‐tier mobile operators and retailers for more than 20 years.
 Advanced R&D Technology.
TCL Communication has more than a dozen R&D centers and product
laboratories around the world. The Company is among the few companies
in the world with core technology patented licenses for 2G, 3G, 4G and 5G.
 Complete Quality Assurance System.
TCL Communication boasts a single in‐house factory (TMC) in Huizhou,
Guangdong Province. With a leading SMT production line and MMI
automatic testing system and an annual capacity of 120 million units, the
factory ensures efficient manufacturing and strict quality control.
Meanwhile, TCL Communication has a complete system for quality control
featured by ISO9001, TL9000, ISO14001, ISO45001, SA8000, GSV, ISO27001,
ISO27701, ISO14064, ISO50001 and IATF16949 certifications.
Following our mission of “Building a Sustainable & Connected Future with A dvanced Technology” , TCL Communication will keep in investing in advance d
technology to provide products and services with extreme experiences for consumers, uphold sustainable development with a strong user orientatio n, and
join hands with our stakeholders to build an open and beneficial industria le c o l o g y .
Founded in March 1999, TCL Communication is a world leading mobile termina l manufacturer and internet service provider, and one of the core industri es of
TCL Group. It is the first global multi‐brand mobile company providing a co nnected experience via leveraging all of its products and services. For mo re than 20
years, TCL Communication has established its core competitiveness in glo bal carrier partnership, customized manufacturing capability, display technology and
commitment to quality and innovation.
5
Product Awards
No. Product Awards
1 TCL Onetouch 4021 Feature Phone iF Design Award 2023
2 TCL NXTPAPER 11 iF Design Award 2023
3 TCL Ultrathin Mesh Router iF Design Award 2023
4 TCL NXTVISION CARE iF Design Award 2023
5 TCL Ultrathin Mesh Router Red Dot Winner 2023
6 TCL Fiber Glass S Red Dot Winner 2023
7 TCL NXTVISION Care Red Dot Winner 2023
8 TCL Ultrathin Mesh Router G‐Mark 2023
9 TCL 40 NXTPAPER G‐Mark 2023
10 TCL G10 Plus Tablet G‐Mark 2023
Sustainability Awards and Certifications
in 2023
TCL Communication wins
EcoVadis Gold medal
ISO 50001 certificate IATF 16949 certificate
6
Our Brand Value
The stimulus that drives people
to act, create, develop or change
The moments in life when we achieve our goals, reach
our potential, surprise ourselves and amaze others
TCL makes inspirational technology for those destined for greatness and inspire people to pursue greatness through product,
platform & opportunities.
CONNECT
GREATNESS
DISPLAY
GREATNESS
CAPTURE
GREATNESS
SMART SHOT
7
As a global mobile company, TCL Communication is
committed to empowering consumers to enjoy the
latest technologies and making contributions to
sustainable development around the world. The
Company has established a sustainability
management system to ensure cross department
coordination to appropriately respond to challenges
and opportunities posed by internal and external
environment changes and seek for continuous
improvement in sustainable development.
Our Sustainability Management
8
Sustainability Management System
G i v e na no v e r a l lc o n s i d e r a t i o no ft h ei n t e r n a la n de x t e r n a le n v i r o n m e n tand
comprehensive requirements from local laws, government, customers and
employees, TCL Communication determined the scope for CSR management
system and built a top‐down management framework, Corporate Social
Responsibility Committee in 2015.
The Committee is in charge of holistic sustainable development and
managing important CSR‐related issues with the following responsibilit ies:
A company representative from senior management is delegated to ensure
the implementation of the CSR management system and checking its
effectiveness periodically, and the CSR management representative is
appointed to be responsible for routinely monitoring and promoting
continuous improvement in CSR management.
9
 Energy conservation and consumption reduction. The Company operation and products are beneficial to
energy conservation and consumption reduction of raw materials. The Comp any has adhered to
operational environmental friendliness and operational carbon reducti on while embedding eco‐design
concept into product research and development.
 Green Production . In line with the customer requirements for hazardous substances and Haza rdous
Substance Process Management. Forbidden or restricted use of hazardous s ubstances. Promotion of
hazard‐free treatment on processes and products and green production for environmental protection.
 People orientation . The Company provides occupational health and safety training for employ ees to
enhance their health & safety awareness and capabilities, and strives to c reate a safe, healthy and
comfortable working and living environment.
 Health and safety . The Company has established an occupational health and safety responsib ility
management system to improve safety production and constantly elevate th e occupational health
conditions of employees.
 Accountability. The Company shoulders responsibility for providing premium services to our customers,
for the healthy development of employees, for win‐win cooperation with pa rtners, for environmental
protection and saving as corporate citizens.
 Benefit the society . The Company fulfills its corporate social responsibility to ensure the s ustainable
development of enterprises, and improve the quality of life while pursuin g excellence.
CSR Policy
10
Stakeholder Engagement
The sustained healthy development of the Company cannot be separated from the standing support and trust of stakeholders. The Company has set up a
platform for encouraging comprehensive and genuine communication. In th is way, the Company can actively investigate and respond to the expectatio ns and
requirements proposed by stakeholders, so as to evaluate sustainability risks, increase operation transparency and achieve benign and closer rel ationships
with stakeholders.
Stakeholder
s Employees Customers/ users Suppliers Shareholders/ investors Govern ment Communities Public
organizations
Focus Health and safety in
workplace
Compensation, benefits
and incentives
Capacity building
Working experience
Employee relationship
Work and life balance
Product safety and high quality
Protection of information security
and privacy
Timely and efficient service
Environmental friendliness and
carbon emission reduction
After‐sales recycle
Fair and transparent
selection process
Stable financial
performance and
payment
Long‐term
cooperation
Training
Company businesses
Long‐term development plan
and financial performance
Company governance and risk
control
Compliance
management
Safeguard rights and
interests of employees
Stable operation
Drive regional economic
growth
Green operation
Contribute to
sustainable
development of
communities
Share development
fruits
Cooperative
relationship
Experience and
expertise sharing
Information
communication and
sharing
Several ways
for
communicat
ion
Regular communication
meeting
SPT meeting
Staff suggestion box
Questionnaires
Hotline, email
Labor Union
Customer satisfaction survey
Customer meeting/ workshop
CSR questionnaires
Customer audit, investigation and
cooperation projects
After‐sales service
On‐site audit and
communication
Regular visit
High‐level exchanges
Phone call and email
Work report
Performance setting and
evaluation
Attend meeting
Policies and regulations
Community
programs
Public welfare
activities
Regular
communication
Program
cooperationCoam
Company
response
Provision of market‐
competitive
compensation, benefits,
learning and promotion
opportunities
Organisation of
employee activities
Provision of a good
working environment
Development of a
transparent employee
management mechanism
Enhancement of all‐round quality
control
Innovation of service and product
diversification
Customer satisfaction survey
Use of green technology to
manufacture products
Strengthening of the protection of
customer privacy
Development of a
responsible supply
chain
Joint development
and improvement of
products
IT training
Improvement of operational
transparency and regular
disclosure of business and
financial information
Improvement of corporate
governance and investor
relationship management
Maintenance of business and
profitability growth, and value
creation for investors
Implementation of
regulatory policies
Payment of taxes
according to law
Taking the initiative to
shoulder social
responsibilities
Carrying out business
activities to meet the
needs of the industry
and regional economic
development
Promoting industrial
development and
strengthening multi‐
party business
cooperation
Exploring new
business models
\Promoting
technological
innovation and
change in the
industry
Actively
participating in
targeted assistance
Carrying out
community
development in
depth
Carrying out public
welfare activities
11
Materiality Analysis
Based on the information collected through stakeholder
engagement, a wide range of environmental, social and
governance issues that worth attention are hence generated.
Materiality analysis is a vital input for the Company to
elevate its sustainability management level, and is also
beneficial for the Company to focus on the key areas that
affect its operation. Therefore, materiality analysis is carried
out to comprehensively evaluate and prioritize these issues.
In the future, the Company will commence special
management work for the material issues to pursue
continuous improvement in sustainable development guided
by its overall development strategy.
12
Theme SDGs 2028 Goals TCL Actions Progress in 2023
Focus on
Technology and
Product
Innovation
• No complaints on product environmental
performance
• No complaints on products endangering consumer
health and safety
• Percentage of recycled materials used in product
packaging reaches 85%
• 100% suppliers sign Environmental Materials
Declaration
The Company has been devoted to
product research while pursuing products
which are more environmentally friendly
and user friendly, such as hazardous
substance substitution, recycled
materials application and energy‐
efficiency product research.
• No complaints on product environmental
performance
• No complaints on products endangering
consumer health and safety
• Percentage of recycled materials used in
product packaging reaches 75%
• 100% suppliers sign Environmental Materials
Declaration
All about Our
Customers
• 100% of employees receiving information security
awareness training
• No whistling on information and privacy security
The Company has been engaged in
information and privacy security by
establishing management system and
structure, formulating rules and
procedures, risk assessment, emergency
response and regular training.
• 100% of employees receiving information
security awareness training
• No whistling on information and privacy security
Compliance
Management
• 100% of suppliers signing Integrity Agreement
• No bribery, corruption, extortion and
embezzlement incidents
• No whistling on money laundering incidents, unfair
competition, false advertising incidents and
information security
• 100% of workers are trained on business ethics
• 100% coverage of conflict of interest declaration
• 100% information confidentiality commitment
coverage
The Company has been focusing on
compliance management through
Business Behaviors Code, regular training
courses, and risk assessment and control,
as well as whistle‐blowing mechanism.
• 100% of suppliers signing Integrity Agreement
• No bribery, corruption, extortion and
embezzlement incidents
• No whistling on money laundering incidents,
unfair competition, false advertising incidents
and information security
• 100% of workers are trained on business ethics
• 100% coverage of conflict of interest declaration
• 100% information confidentiality commitment
coverage
Ingrained in
Green
Development
• Total amount of energy consumption 2100tce
• Total GHG emissions 2366926.27tce
• Total natural gas consumption 90000 m3
• Total amount of water consumption 120000 m3
• Industrial welding exhaust emissions 100% conform
to standard
• Kitchen fume emissions 100% conform to standard
• Factory boundary noise 100% conform to standard
• VOC emissions conform to standards
• No chemical leakage incidents
1. The Company has been continuously
promoting energy‐saving reformation and
renewable energy use for optimizing
energy structure.
2. The Company has been keeping up
closely with governing laws and
regulations for environmental pollutants
and conducting regular inspection by
authorized parties.
3. The Company has always been strict
with chemical treatment to ensure safety.
• Total amount of energy consumption 1764 tce
• Total GHG emissions 1355097.91tCO2e
• Total natural gas consumption 78284 m3
• Total amount of water consumption 207655 m3
• Industrial welding exhaust emissions 100%
conform to standard
• Kitchen fume emissions 100% conform to
standard
• Factory boundary noise 100% conform to
standard
• VOC emissions conform to standards
• No chemical leakage incidents
Sustainable Development Goals & Progress
13
Theme SDGs 2028 Goals TCL Actions Progress in 2023
People‐centered
Development
• No Complaints on child labor use, forced labor,
harassment and inhumane treatment
• 100% timely signing ratio of new employee labor
contracts
• Social insurance coverage 100%
• 100% Percentage of workers with 1‐day off in 7
consecutive days
• 100% on‐time salary release
• Frequency of management attending company‐level
employee communication meetings exceeds once a
quarter
• 100% timely closure ratio of problems on
communication meetings
• 100% coverage of quarterly performance evaluation
• 95% timely completion ratio of annual training plan
• No safety accidents resulting in disability or death
• No occupational disease, poisoning incidents
• No major fire and explosion incidents
• No major mechanical security incidents
• No major public security and asset thievery incidents
• No deaths due to occupational injury
The Company has been adhering to its
people‐oriented policy in its
development. We focus on
safeguarding legitimate rights and
interests of employees and care about
the development of them.
• No Complaints on child labor use, forced labor,
harassment and inhumane treatment
• 100% timely signing ratio of new employee labor
contracts
• Social insurance coverage 100%
• 100% Percentage of workers with 1‐day off in 7
consecutive days
• 100% on‐time salary release
• Management attending company‐level employee
communication meetings once a quarter
• 100% timely closure ratio of problems on
communication meetings
• 100% coverage of quarterly performance
evaluation
• 95% timely completion ratio of annual training
plan
• No safety accidents resulting in disability or
death
• No occupational disease, poisoning incidents
• No major fire and explosion incidents
• No major mechanical security incidents
• No major public security and asset thievery
incidents
• No deaths due to occupational injury
Empowering
Ecology for a
Better Future
• Supplier Corporate Social Responsibility Notice
Coverage reaches 100%
• CSR audit coverage for new supplier introduction
reaches 100%
• On‐time CAP submission and corrective actions
taken for supplier annual auditing reaches 100%
The Company has been promoting
social responsibility across its supply
chain by including CSR requirements
into supplier contracts, CSR risk
assessment, CSR audit and training
program.
• Supplier Corporate Social Responsibility Notice
Coverage reaches 100%
• CSR audit coverage for new supplier introduction
reaches 100%
• On‐time CAP submission and corrective actions
taken for supplier annual auditing reaches 100%
14
Heading into Future with Leading
and Intelligent Products
TCL Communication has been keeping investing in
areas close to the wellbeing of people (such as
intelligence, health, low carbon and energy
conservation), and leads the industry in
technology innovation with an aim to enrich life
experience of people with cutting‐edge products
and services, which is a precise illustration of the
concept “The Creative Life” of the TCL Group.
15
R&D of Cutting‐edge Technologies
Guided by the mission of “building a connected world and make life
better” and empowered by “AI x IOT” strategy with 5G high‐speed
mobile Internet, TCL Communication aims to create smart living user
scenarios in family, mobile and commercial use that are fully integrated
with each other .
“AI” with intelligent display as its core
“IOT” to create smart life that covers all scenarios and all
categories for users
With its leading technology in 2G to 5G, which is manifested by its software
operation system, smart photographing and video technology, edge
computing, smart connection and sensor application technology, the
Company is capable of providing all‐scenario product solutions includin g
CPEs, mobile phones, tablets, wireless headphones, pet trackers, smart
watches and video conference devices.
AI x IoT
16
 5G democratization
One of our key mission is to bring 5G to everyone and everything to enable eve ry possible use. We were the first to demonstrate an end‐to‐end
5G solution in 2015. Since then, we have introduced multiple 5G enabled dev ices bringing fast, reliable, and affordable 5G to home, business,
education, and M2M environments.
 NXTPAPER display
Pioneering NXTPAPER display innovation focuses on preserving eye health , a growing concern in today’s ever‐connected digital world. The TCL
NXTPAPER is a game changer in the industry. It’s the world’s 1st Full‐Color Electronic Paper Display combining the best of hardware and software
innovation to deliver unparalleled eye comfort by reducing both harmful b lue light emissions by up to 61% and screen glare.
 AI technology
We are integrating future‐ready AI into products to elevate users’ digita l experiences. Our AI is already helping users reimagine how they capture
and create and will soon power their everyday productivity needs.
17
TCL 40 NXTPAPER 5G
Made for the quintessential professional looking to
stay connected at all times, the TCL 40 NXTPAPER 5G
delivers exceptional eye comfort and lightning fast
5G connectivity to breeze through tasks with ease
whilst on‐the‐go. The stand‐out 6.6" HD+ NXTPAPER
display coupled with the paper‐like viewing
experience and the NXTPAPER UI make it an ideal
choice for extended reading and document handling.
Star products
TCL LINKHUB 5G HH512L
delivering lightning‐fast speeds up to 3.47Gbps with
support for 5G NSA/SA. Enjoy seamless connectivity
with dual‐band Wi‐Fi 6E (AX3600), providing ultra‐
fast wireless speeds. The HH512L features two
Gigabit Ethernet ports for wired connections and an
RJ11 port for voice service. Experience cutting‐edge
performance and versatility in one powerful device.
TCL NXTPAPER 11
TCL NXTPAPER 11's striking 11‐inch 2K display
delivers a stunning picture, with AI Visual Boost
making colors bolder and more lifelike. TCL
NXTPAPER 11 also packs a productivity punch.
Whether it's hosting video calls with the 8MP front
wide‐angle camera or taking notes with the ultra‐
realistic optional T‐pen, TCL NXTPAPER 11 makes life
easy.
TCL TAB 11
TCL TAB 11 is an entertainment powerhouse, offering
a stunning 11‐inch 2K TCL NXTVISION display and
quad speakers. Weighing just 462g, TCL TAB 11's slim
6.9mm design fits into almost any bag, perfect for life
on the go. But, if you only want to use the tablet at
home, TCL TAB 11 has LTE and non‐LTE variants,
giving you flexibility to enjoy it however you choose.
TCL 40 NXTPAPER
TCL 40 NXTPAPER smartphone comes with a 6.78”
FHD+ NXTPAPER display, dual speakers, and 3D
boom sound powered by DTS for an immersive
audio‐visual experience. It features a 32MP selfie
camera, to capture striking detail and unique
expressions. The versatile 50MP rear triple camera
system, complete with a 5MP ultra‐wide camera and
a 2MP macro sensor, effortlessly allows users to take
landscapes, portraits, and intricate details.
TCL LINKKEY 5G IK512
Experience blazing‐fast 5G speeds with the IK512, a
powerful USB dongle delivering up to 2.46 Gbps
download speeds. The IK512 is easily managed via
AT command or WEB GUI. Its flexible design features
a USB‐C port for convenient connectivity and IP51
resistance for enhanced durability. Whether you're
looking for a reliable 5G solution for your personal
devices or require a robust connection for M2M
applications, the IK512 is the perfect choice.
18
Healthy and Inclusive Products
TCL Communication strives to investing in technological development tha t
brings benefit to the society and the wellbeing of users. That is why the
Company has always been committed to developing products that are
highly adaptive to different users with flexible and powerful capabiliti es.
Pay Attention to User Health
We continue to pay attention to the current popular health hot topics,
actively embrace the health needs of users, introduce user health data
monitoring technology in the product design process, and invest in severa l
cutting‐edge health technologies according to the nature of the product
to advocate users’ smart and healthy life.
Health monitoring function
To ensure that users’ personalised health needs are met, we apply user
health data monitoring technology in our products to further improve user
experience. We introduce the heart rate monitoring function in mobile
communication products, pay attention to the health status of users and
prevent abnormal conditions.
Eye protection function
The Company continued to launch various types of low‐blue light products.
These products have obtained certification from various professional
institutions such as TÜV Rheinland and National Engineering Research
Center for Ophthalmic Equipment, which is to reduce the harm of harmful
blue light to human eyes when using electronic products.
We have developed and applied health
display technologies in mobile phones and
tablets, such as NXTPAPER and brightness
comfort adjustment curves that are used to
provide users with visual protection to
strengthen and upgrade the visual experience
and bring users a comfortable “relaxing
feeling” for their eyes.
low blue light certifications
Creating barrier‐free products
We prioritize the health of customers, including those with disabilities
and the elderly. We continue to promote the research and development
of technology barrier‐free products. Our goal is to provide convenient an d
accessible product experience for different user groups. 19
Our mobile phones sold to North America follow the American National
Standard Methods of Measurement of Compatibility between Wireless
Communications Devices and Hearing Aids. With Hearing aid compatibility ,
our products do not have harmful effect on hearing aids, while providing
reliable hearing aid service for or hearing‐impaired people.
For hardware design, we provide two ways of coupling including acoustic
couple and magnetic OTA, so as to realize compatibility of different heari ng
aids, and the sound quality is free from being affected by environment
noises. For software design, we have developed clear and easy‐to‐use
operational interface to achieve the switch between ordinary sound mode
and hearing aid mode.
For children users, our tablets adopt the product design which is more
suitable to their nature, usages and behaviors.
Color: establish a clear color class, set visual distinctions for foreground,
background and interactive operation, and design reasonable color
richness for children of different ages to reduce the complexity of visual
information while maintaining the appeal to children users.
Page organization: product layout design keeps the content concise and
focused to the maximum extent, controls the amount of information, and
reduces the cognitive and operational obstacles caused by information
overload for children users.
Interactive operation : choose to use simple gestures that can be easily
completed by children, enlarge icons, buttons and spacing in the product t o
prevent touch by mistake, and reduce the cost of learning interactive
operations for children users.
Meanwhile, we consider product attributes while strengthening brand
recognition. For children's products, it is necessary to reach a kind of
resonance between the media and children. IP is the best embodiment of
brand cognition for children. Emotional design of multiple scenes is
adopted to design IP image “KIKI” as a good friend of children, so as to
reduce children's resistance to learning and boring feelings.
20
Product Quality Management
Upholding the quality policy of “Customers First, Best‐in‐class Product
Quality and Continuous Improvement” , We have established an end‐to‐end
quality management system throughout the life cycle, value chain, and
industry chain to continuously improve the quality of our products and
services.
Product Quality Control Process of TCL Communication
management through tools such as DFx and FMEA, to enhance the
organization's ability to do the right thing at once, ensuring the quality
level of our products and services.
On the other hand, we continuously improve our measurement and
improvement system, monitoring, analyzing, and improving quality data
and performance; By conducting regular strategic reviews and evaluating
the maturity model of the quality system, continuously optimizing qualit y
management strategies, addressing strengths and weaknesses, and
continuously improving quality management capabilities. With a sound
quality management system, TCL Communication is capable of
safeguarding product quality across the entire product life cycle, inclu ding
project definition, research and development, production and
maintenance. In 2023, our quality maturity showed a good performance
with 4.0 points achieved.
Through the IPD‐based integrated development, intelligent manufacturing,
we have established a smart service system, construction of a digital
quality management system, and promote the digitization and intelligenc e
of quality management activities, and implement risk prevention
21
Case| DFMEA risk identification has been
implemented in 3 product lines
In 2023, TCL Communications convened 43 R&D engineers to
attend DFMEA training organized by TCL Industries in Shenzhen
office. TCL Communication has fully implemented the promotion of
the company’s quality culture and raised employees’ awareness of
quality management through workshops, internal process trainings,
external lecturers’ practical trainings, seminars, arrangement of
quality management lists for each core department and special
review meetings.
Case| 6 Sigma Black Belt Training
TCL Communication organized a two‐week 6 Sigma training. The
training not only provided the trainees with systematic
theoretical knowledge, but also helped them master the
application skills of 6 Sigma methodology through practical cases
and simulation exercises. In the future, we will continue to
organize similar training and exchange activities to continuously
improve the professional quality and skill level of our employees.
22
Development of Quality Culture
Quality culture is one of the core competitiveness of enterprises, A good
quality culture is of great significance for improving product and servic e
quality, reducing enterprise costs, enhancing team cooperation, and
shaping enterprise reputation. TCL Communication highly values the
quality culture development of the Group. We provide quality training
and set goals every year .
Besides, we carried out various quality training courses on system,
management development, profession/technology and general basic
training, to enhance relevant personnel’s general and professional skil ls
in respect of basic knowledge consolidation, policy interpretations, an d
application of quality tools. We also pay attention to creating an
atmosphere to value quality, and forge a working environment in which
“everyone cares about quality, values quality, and pursues quality” by
carrying out quality culture publicity, quality knowledge contests and
quality speech contests.
Case| TCL Communication Launched a
Series of Quality Culture Activities
In 2023, TCL Communication launched a quality culture activity
themed “Customer First, Do It Right Once for All” . It is composed
of three parts: the quality speech contest, Quality Control Circle
(QCC) contest, and Quality Knowledge Competition. In the activity
we commended excellent quality management examples in
design, production and service. There were altogether 32 projects
in the QCC contest and 15 of them stood out. This activity aimed
to cultivate QCC talents with theoretical knowledge and practical
ability, to effectively strengthen the ability of quality team, and to
create a strong atmosphere to value quality.
QCC Improvement Program Held by TCL Communication
Quality
speech
23
Safeguarding Product Safety
New product development phase
 Identify relevant requirements from customers or laws and regulations,
and convert into internal product design process.
 Evaluate material application circumstances and technological feature s
of different raw materials, so as to adopt the applicable material which is
more environmental friendly.
 Assess the risk of hazardous substances if not avoidable under current
technical conditions.
Sourcing phase Product realization phase
 Give priority to sourcing from
suppliers with a sound hazardous
substance control system.
 Make clear the requirements for
project HSF management and
deliver them to suppliers.
 All raw material suppliers are
required to provide hazardous
substance testing reports issued by
certified third parties in accordance
with relevant standards.
 Integrate relevant
requirements into process
control, shipping and
nonconforming products
management.
 Product test as a whole by
third‐party agencies.
With safety and quality taken as the core of products, TCL
Communication has closely followed relevant laws and regulations from
home and abroad, established sound product quality and safety
management. Our products are subject to relevant safety certification in
accordance with international safety standards.
To ensure reliable and safe products delivered to end users, TCL
Communication has formulated Environment‐related Substances
Management Standard for chemicals control in its products, which is also
available on our official website. As seen, the Company has established
comprehensive hazardous substances control procedures, which ensure
our products meet REACH, RoHS and customer‐required Halogen‐Free
requirements.
TCL Communication initiated a halogen‐free technical standard program
in 2022 based on the legal and customer requirements with the aim to
achieve halogen‐free bill of materials for handsets. We updated the
Environmental Materials Management Standard V1.7 and continuously
updated the corresponding environmental requirements for both
internal and external supply chain control.
TCL Communication has established a full‐link product safety
management and control, from key components such as batteries to the
design, development, production, testing, storage, transportation and
after‐sales of the product to formulate clear safety norms and control
measures, strengthen process safety testing and investigation, and
comprehensively protect product quality and safety.
24
Case| We use less hazardous alternative
substances in operations
In response to the new batch of national mandatory standards for
VOCS implemented in 2020‐2021, we have identified the paints, inks,
adhesives and cleaning agents used in the raw materials and processes
of our products, update the “Environmental Material Management
Standards” and communicate the requirements to our suppliers, and
carry out a check of the auxiliary materials we use to confirm that the
paints, inks, adhesives and cleaning agent products we use comply
with the national low VOCs content. The following is the result of the
VOC content of an organic solvent cleaner commissioned by SGS, which
is the highest used by our company, and its VOC content is 785g/L,
which is lower than the limit value of the national standard “Limit
Value of Volatile Organic Compounds Content in Cleaning Detergents”,
GB 38508‐2020, which is 12.7%.
Case| We reduce material consumption
through process optimization
Most of the dysfunction reasons for BOX power supply in test stations
are strongly related to the internal power supply of 5V switching power
supply. Previously, the accessory was purchased in the form of parts,
and it was directly replaced when it was confirmed that it was broken.
Then we digged into the dysfunction to find out whether there is any
opportunities for resue and maintenance.
The 5V switching power supply with imported capacitor was replaced
and found our that there was no problem with the design of this
switching power supply, but the manufacturer chose a capacitor with
low performance for cost consideration, which caused the failure
problem.
Through process optimization including replacing the power supply
with disassembly of 13 screws and wiring, and replacing the capacitor
with disassembly of 2 screws, we have greatly saved maintenance time
and improved work efficiency. Meanwhile, the materials applied in the
process have been significantly reduced.
25
Sustainable Product Innovation
TCL Communication is held responsible for its products across the entire l ife
cycle and we have been incorporating green concept into all stages of a
product’s life cycle, which include raw materials acquisition, product d esign,
production and transport, product use and end‐of‐life disposal, also kno wn
as “from cradle to grave”.
Raw Materials Acquisition
In this stage, we have ingrained green concept into product packaging and
raw materials selection. We have resorted to several ways such as “3R”
principle to apply more environmentally friendly materials to our produc ts.
• Lightweight design in packaging to reduce resource consumption. We
have been continuously optimizing packaging lightweight design and
v o i d a g er a t er e d u c t i o n .
• Digitalization. We reduce inbox documents and optimize PSI by
simplifying the content of PSI on the basis of compliance related laws
and regulations, adopting electronic format instead of paper and
uploading it on the website, creating a user‐friendly interface on that
allow end users to get the information conveniently and accurately.
• Environmentally friendly materials applied in packaging for speeding up
circular economy. For instance, we adopt soybean ink instead of
traditional oil ink to minimize the impact on environment. Our
packaging includes 75% recycled paper . Our product packing box applies
FSC certified ones, which is beneficial to stabilizing the living
environment of endangered species and biodiversity as well as the
ecological system.
• Plastic replacement in packaging to p romote sustainable consumption.
We have designed our packaging to remove the use of plastic bags,
ribbon and films, which is replaced by all‐natural materials.
Charger packing: remove the plastic
bag and change to paper bag
Security sticker: remove the
plastic and change to paper
Soybean ink
Soybean ink is used for packaging printing,
which is renewable, harmless, recyclable
and disposable.
FSC certified
FSC certified packing box is used for
minimizing the harmful effect on the
environment and living species.
26
Sleep mode strategy
• Hazardous free materials applied for minimizing the impact of end‐of‐
life treatment. TCL Communication has established hazardous materials
management system in accordance with QC080000 to ensure all the
products are in conformity with environmental standards.
Product Design
• Improving product energy efficiency. We have been devoted to research
in eco‐design of our products with an aim to manage the environmental
impacts of our products. For instance, Antenna and RF innovatively
design reduces call scene consumption by 10%, the highlight screen
design reduce LCD consumption by 10%, LCD high‐definition and high‐
brightness technology – reduce the LCD daily brightness backlight
consumption by 23% through wedge light guide plate dot technology
and backlight frame reflective surface processing technology.
An application capable of intelligent prediction of
sleep time of users and disabling non‐essential
applications from running in the background, limiting
the power consumption during sleeping to 2%.
Smart 5G strategy
Smart switch to 5G and reduce power consumption
by 10%.
Normal saving mode: if there is no large data running,
5G is limited when screen off or battery is very low.
Super saving mode: limit 5G except games, online
videos, downloads applications.
• Lightweight product design. For instance, we replace front housing alloy
with front housing aluminum sheet, reducing 4.1g of each product.
Besides, we reduce battery cover CNC thickness from 0.95mm to
0.65mm, reducing 6g of each product. We also remove chargers upon
request by customers.
Before After
Front housing alloy Front housing aluminum
sheet
29.2g 25.1g
Battery cover CNC Charger removal
Production and Transport
In the process of product manufacturing, we use energy‐saving
equipment as much as possible and save energy through relevant
management regulations. Besides, we also have a distributed PV system
in place for optimizing energy structure. For the transport process, we
resort to the optimization of delivery tools, such as air change to sea
shipment and train delivery from China to EU..
27
TCL products not only use ECO friendly materials for the casings but also
designed for easy assembly and disassembly.
For instance, for smart‐connected devices, we make the product easier
to assemble and disassemble by reducing the number of screws and
shell fasteners compared to previous generation products.
This simplifies subsequent repairs an d refurbishments, enhancing after ‐
sales efficiency and customer satisfaction, extending product lifecycl es,
and reducing plastic waste.
Design for Reuse & Recovery
28
HH515LHH62 HH516
Product Use
• TCL Communication is committed to rendering more durable products
for our users. Each product has experienced stringent environmental
shock test and drop test.
• Easy‐to‐dismantle design is widely applied to our products. The unified
specification of screws, buckles and screens can be the best example.
Therefore, standardized disassembly tools such as screw drivers and
plastic spudgers are merely required for disassembly, enabling easy
dismantling. Moreover, these tools are also in unified specification,
which makes it easy for reuse and recycling.
Product Disposal
• The disposal of products may bring harmful effects to the environment.
TCL Communication proactively fulfills its extended producer
responsibility obligations and takes various measures to reduce its
environmental impact.
• We actively participate in the WEEE program and provide funding to
support local recycling systems by working with professional third‐
party recycling companies.
• For instance, we have launched an electronic recycling program and
worked closely with our ISO14001 certified partner, Electronic
Manufacturers Recycling Management Company (MRM) in the US, to offer
the Nationwide Mailback Program (http:/www.mrmrecycling.com/recycle‐
now.php) with which consumers can generate a pre‐paid shipping label to
return their unwanted phones and tablets for recycling.
Case: Proper disposal notice of product on pacakaging to
promote circular material flow
As a manufacturer of electronic and electrical appliances, our products
and packaging are designed with recyclability in mind. In order to better
fulfill our Extended Producer Responsibility (EPR) and reduce the
environmental impact of our products and packaging after disposal, we
have added the Triman logo and other logos to our original trash can
logo on the product packaging to better remind users to put them in
the appropriate recycling containers and to encourage more people to
participate in waste recycling and sorting.
29
Product Environmental Impact Assessment
We also closely follow the environmental impact of the whole life cycle
of products, and are committed to minimizing the carbon emissions
generated throughout the process of product production, transportation,
use and disposal. We continue to promote carbon labeling of our
products, with the aim of guiding and meeting consumers' demand for
green consumption and environmentally friendly products through
green design.
Case: Crossed‐out wheeled bin symbol printed on product
According to the EU WEEE Dir ective, products that fall
within the scope of the EU W EEE Directive are required
to print a trash can logo i n a conspicuous position on
the product, which indica tes that the electronic
product should not be di scarded as ordinary trash at
the end of its service life but should be recycled in
accordance with the relevan t EU regulations; some parts
of the product, such a s batteries, electronic
components, etc., may con tain hazardous substances or
recyclable materials that require special treatment to
protect the environment.
Case: TCL products have been UL ECOLOGO certified
Our products including mobil e phones (mode ls including
DUBAI VZW, BUFFALO and DOHA TMO ), tablets (TCL TAB
Disney Edition 2) and watc hes (WATCH 43 ADUIT) have
been UL ECOLOGO certifie d, which proves energy
efficiency and good environmental performance.
30
• Gift box and inner paper tray are 100% recyclable & recovery.
• Protect and fix the products and accessories in place with paper.
• No single use plastic in the packaging.
• No outer plastic wrap.
100%
Recyclable
100%
Recovery
Halogen
free
Plastic
free
• Casing material is 100% recyclable.
• Device material are 90.9% recovery & 85% recycling.
• 95% or higher percentage of PCR materials are used
in casing.
90.9%
Recovery
85%
Recycling
Device
Casing
100%
ABS Plastic
(Recyclable)
95% or Higher
PCR
(Recycled)
*in validation
*in validation
Case: SCD products contain 95% or higher percentage of PCR materials.
Casing supplier PCR content validation
31
All About Our Customers
TCL Communication always regards “Customer First” as
our core concept, listens attentively to customers’
voices, and treats user satisfaction as our priority of
service. It is our duty to protect customers’ privacy and
maintain information security. We attach importance to
honest and responsible marketing, fully safeguard the
legitimate rights and interests of customers, and strive
to win their trust and support.
32
Improving User Satisfaction
The key work for improving user satisfaction in 2023 still focuses on
improving product user experience and enhancing product NPS.
Experience management is carried out through a full lifecycle process of
2 Managements and 2 Views. 2 management refers to managing both
the process and the results, with a focus on viewing the company and
competition in both process and result management.
Process management refers to a series of control activities during the
product development stage, including competitor analysis, identificat ion
of experience requirements, formulation of experience strategies, and
application of experience standards, to ensure product experience. Afte r
the product is launched, by collecting user experience related indicator
data such as VOC and NPS, problems identified, analyzed and improved,
and iterated to the new product, forming an experience closed‐loop.
Customer feedback is a vital impetus for keeping TCL Communication
moving forward. We have Quality Claim Management Procedure, and
Customer Compliant & RMA (Return Material Authorization) Handling
Procedure in place to address quality compliant from our customers, and
specially‐assigned personnel from departments are held responsible for
analyzing and investigation, and then containment and preventive
measures are taken regarding these issues. Based on customer feedback,
TCL Communication established the user voice (VOC) management
mechanism to close the loop on various problems and quickly deal with
customer complaints.
Improve
Product
Experience
We have established a series of standardized mechanisms of customer
participation, including public testing of new products, new product lau nch user
research, public comment tracking, continuously polishing the ultimate product
experience, and constantly improving customer satisfaction, so as to win user trust
and reputation.
Closed‐loop
Complaint
Management
We listen to user voices from all channels of sales, service, logistics, an dp r o d u c t s ,
set up a closed‐loop management process including collection, classific ation,
investigation, resolution, and effect evaluation, track and handle user complaints,
and continuously improve our product quality and service. Quality Claim
Management Procedure, and Customer Compliant & RMA Handling Procedure ha s
been in place to address quality compliant from our customers.
Closed‐loop
NPS
Management
Focusing on NPS, we formulate the NPS Closed‐Loop Management Process
Standards and establish an index assessment system based on products, cha nnels
and services. Meanwhile, we have set up separate NPS assessment systems in
terms of different features of the products.
We have established a special NPS data department to collect information f rom
monthly sampling, in order to identify and analyze user experience issues relating
to hardware audio and visual, system settings, content and interface, voi ce and
other product modules, and propose improvement measures.
VOC
Collection
Channels
We provide users with a variety of feedback and complaint channels, includ ing
hotlines in all regions, TCL's official website, e‐commerce, official e‐ mail, Amazon,
Walmart and other sales channels, as well as operator channels.
Optimize
Information
Management
In overseas markets, we apply and constantly optimize the customer relati onship
management system for after‐sales service management. Through an integr ated
management process, we empower call centers to directly resolve problems for
users, and to continuously track the status of problem resolution through the
“Following One Order till Closure” mechanism, realizing a real‐time prog ress
checking to improve after‐sales service efficiency.
33
Information Security & Privacy Protection
The increasingly complicated network security threats in the world have
posed a potential risk on effective company management. Confronted with
the severe environment, TCL Communication has established ISO27001
Information Security Management System in 2020 to effectively manage
operational risks and ensure lasting trust from our customers.
Information Security Management
We adhere to the business philosophy of giving priority to product cyber
security and user privacy protection and strive to protect user while
complying with applicable laws and regulations on data and privacy
protection worldwide, such as Cybersecurity Law of the PRC, Data
Security Law of the PRC, Personal Information Protection Law of the PRC,
California Consumer Privacy Act, California Privacy Rights Act, Califor nia
Privacy Rights Act, Brazilian General Data Protection Law and General
Data Protection Regulation of the European Union.
The Company has deployed advanced security tools, such as watermark
and anti‐disclosure system, mobile device management system, network
access and boundary security optimization. Meanwhile, the Company
also takes management measures to prevent information leakage by
regular training to raise information security awareness for employees
and conducting information security quarterly inspection.
Information security working strategy:
• Strengthen awareness : Conduct information security awareness
training for all employees, and constantly strengthen employees'
information security awareness;
• Hierarchical protection : hierarchical management of information
assets is carried out according to asset value and risk level, and
appropriate and effective control measures are formulated.
• Prevention first : combined with the importance of information
assets, take targeted measures to eliminate or reduce information
security risks;
• Continuous improvement : on the basis of the standard system
framework, constantly improve the measurable management
mechanism of each management domain of information security.
Mission for Information Security
Build a comprehensive information security protection system for TCL
Communication, guarantee its core information assets and industrial
competitiveness, and support its performance goal achievement. 34
Improve security incident handling process
In response to privacy incidents, we have formulated the Privacy Incident
Emergency Response Process to regulate the privacy incident handling
process. If a privacy security incident occurs, the recipient of the incid ent
shall, within 12 hours after receiving the report, organize a meeting or
communication with personnel in the relevant field, set up a temporary
working group for incident response, organize and guide incident
investigation, emergency handling and evidence preservation, and
promote the proper solution of the problem. TCL Communication has no
privacy incident in 2023.
Continuously strengthen safety awareness of all staff and suppliers
In 2023, we continue to carry out special security technology training and
privacy specialist salon to enhance the security management capabilitie s
of professionals. In addition, we publicize the importance of privacy
protection to all employees through E‐learning courses, official accoun ts
tweet and offline propagation.
For suppliers, to ensure the smooth progress of business cooperation and
effectively control information security risks, TCL Communication
conducts comprehensive supplier information security due diligence
when selecting IT service providers, including but not limited to patent
and trade secret leaks, infringement, personal privacy breaches, softwa re
vulnerabilities, virus intrusions, etc. we have set requirements for
information security and privacy protection. We evaluate and manage the
suppliers in accordance with third‐party data management process
requirements, and require the supplie rs to sign Business Confidentialit y
Agreement to strengthen the awareness of suppliers’ information security
responsibilities and protect users’ privacy from infringement.
Individual Privacy Protection
TCL Communication attaches great importance to
network security and privacy protection, and complies
with applicable laws and regulations on data and
privacy protection worldwide. The Company has
maintained ISO 27701 Privacy management System
certification since 2022, formulated and implemented
the Privacy Subject Rights Response and Privacy
Incident Handling Process, and updated the top‐down
privacy security organizational structure, integrated
data and privacy protection requirements and information security
management into relevant business processes, improved security
awareness and capabilities of all R&D and operation personnel, and ensure
that network security and privacy protection continue to be consolidated
and keep pace with the times through management and technology
innovation and optimization.
Optimize privacy management structure
We optimize the organizational structure of privacy protection work, gui de,
supervise and evaluate the work related to information security and
privacy protection management, guide various departments/regions to
carry out data and privacy protection work, and each business department
promotes and implements relevant work tasks in accordance with the
requirements of the working group and regulations to ensure the effective
operation of privacy information management.
35
Responsible Marketing
TCL Communication strictly abides by Advertising Law of the People's
Republic of China and other marketing laws and regulations of other
countries by stipulating the making and use process of various kinds of
promotion materials through guiding documents such as TCL Core
Material Review Procedure for Product Marketing & Retail, and Product
Marketing Tools Specification. The Company requires all advertisements
and promotion materials shall be authentic, clear and shall not deceive
users in any possible way.
We have established a compliant marketing audit and supervision process,
and the content placed on official website and social media in the course
of its daily operation and other marketing materials are subject to the
company's content audit before being launched/published. We have
established an emergency response and handling process to ensure quick
response and effective handling of marketing irregularities not detecte d
in advance; we have continuously strengthened the capacity building of
its personnel, and regularly organizes training related to compliant
marketing to improve employees' awareness of compliant marketing and
their risk prevention ability.
During the reporting period, TCL Communication did not incur any
administrative penalties involving product and service information and
labeling, or involving marketing communications.
Product Leaflet with disclaimer
36
Compliance Management
TCL Communication has always been committed to adhering to
the vital belief of compliance management. We attach great
importance to business ethics, exert efforts on improving the
intellectual property rights protection system, enhancing
compliance operation in an all‐round way, and promoting
sustainable and sound development.
37
Code of Conduct
TCL Communication is committed to complying with all applicable laws and
regulations, and has followed the TCL Industries Code of Business Conduct
as the highest guideline and princi ple for the business conduct of the
Company and its employees, which clearly regulates the behavior of the
company and its employees in key business scenarios.
TCL Communication has complied with the TCL Industries Compliance
Management Measures, which clearly defines the three lines of defense for
compliance management consisting of each business unit, the professiona l
management departments of each compliance risk area, and the auditing
department, to ensure effective prevention, monitoring, and response to
compliance risks. Under the guidance of the Compliance Management
Committee, the company comprehensively builds and implements the
implementation of compliance organization, compliance plan, complianc e
system, compliance risk governance, compliance inspection and audit,
compliance digitalization, compliance culture, and compliance assessm ent
and accountability. In 2023, we received no reporting on breach of the
Code of Conduct through the whistleblower procedure.
We require all employees to sign the Letter of Commitment to Integrity
when they join the Group. We regulate employee behavior in the employee
handbook of each business unit and make strict requirements for
employees in terms of abuse of authority, bribery, gifts, commercial
hospitality, etc. The Company also complied with the “Red Lines of
Operation and Management of TCL Industries” for employees’ behavior to
ensure that they are clearly aware of the red lines of the Company’s
operation and management.
Red Lines of Operation and Management of TCL Communication
Use of power for personal gain Illegal warranty
Abuse of power Disclosure of trade secrets
Illegal related party transactions Violations of the management rules of
brands, trademarks, trade names and
enterprise names
Unauthorized investments or
part‐time jobs
Occurrence of major accidents or
adverse events
Violation of financial discipline Obstruction, hindrance of audit or
investigation
Case: Organising anti‐corruption education
activities
On September 23, 2023, our group company TCL industries
organized a special education activity of "Anti‐corruption and
integrity Promotion" for all high, middle and grass‐roots supervisors,
invited experts from external law firms to conduct special training
on anti‐corruption and integrity warning education, and shared
knowledge of new anti‐corruption andantl‐bribery news and laws
and regulations, common crimes and corresponding classic cases, to
comprehensive improve the management's sense of responsibility
for shaping a clean and upright corporate environment and help
recreate an honest, transparent and fair working environment.
38
TCL Communication is committed to shaping a compliance culture of
honesty and integrity. We continue to promote internal and external
integrity education, training, and publicity to enhance the awareness of
integrity among employees and suppliers in the workplace.
 O f f e ro n l i n eA n t i ‐ C o m m e r c i a lB r i b e r yC o m p l i a n c eC o u r s eo nT ‐
Learning, an internal online training platform;
 Establish a special column on integrity on the home page of the
Company’s website, and announce disciplinary actions against
corrupt employees;
 Place the publicity information about anti‐corruption and integrity
on the mini bulletin boards in elevators and washrooms;
 Carry out anti‐corruption education and training through diverse
methods, including staff emails, interaction on corporate WeChat
official account, office area advocacy, etc.;
 Make short videos on anti‐corruption and play them during all
training and meeting intervals;
 Carry out integrity questionnaire survey once a year and promote
anti‐corruption knowledge to employees;
 Carry out anti‐corruption and integrity training covering all
employees.
Anti‐corruption & Anti‐bribery Management
TCL Communication has formulated the Whistleblowing Policy and the
Measures for Management of Whistleblowers , which clarify the definitions
of misconducts such as soliciting bribes and the corresponding
whistleblowing guidelines for employees and third parties. We provide
internal and external reporting cha nnels including letters/emails, hot lines
and face‐to‐face conversations, and make every effort to keep all the
information obtained from whistleblowers and their identities confiden tial.
In addition, we have set up a special column on integrity on the homepage
of the office automation system (“OA system”) where employees can
declare their relatives’ positions in the Group or in suppliers in a timely
manner in the OA system.
Whistleblowing Handling Process
Upon receipt of a whistleblowing report, the recipient will immediately
report the whistleblowing report to the internal control and audit
department. For real‐name whistleblowing report, we set up a dedicated
team to follow up in time. The team consists of a maximum of three
members, two of who are responsible for investigating the case and
contacting the whistleblower, and finally reporting the investigation
results to the head of the audit department to ensure the reported
i n f o r m a t i o ni sp r o c e s s e di nat i m e l ya n da p p r o p r i a t em a n n e r .F o r
anonymous whistleblowing, the investigation will be carried out accordi ng
to the details reported and the degree of whistleblower’s assistance with
the investigation.
39
Trade Compliance
Promoting Fair Competition
We strictly abide by the laws and regulations related to anti‐monopoly.
We have formulated the Compliance Guide for Preventing Vertical
Monopoly Agreements to guide each business department to investigate
and improve sensitive behaviors that may constitute vertical monopoly
agreements and conduct anti‐monopoly application screening for
external merger and acquisition transactions to effectively maintain th e
market competition order .
Ensuring export compliance
TCL Communication is committed to complying with the applicable
export control and sanction laws and regulations of the relevant
countries and regions, and has complied with the Code of Conduct for
Export Compliance within the Company, which requires members of the
Board of Directors, senior management and all employees of the
Company to comply with and specifies in the Code the compliance
guidelines and compliance red line regulations for the screening work of
the main body, the transactions of the country at risk, and the currency
of the transaction. If violations are detected through inspections or
reports, we will initiate a violation monitoring process in accordance
with the Management Measures for Co mpliance Inspe ctions and
Supervision, conduct an investigation of the incident, appropriately
assess the cause of the report, confirm the authenticity of the violation,
a n dd e a lw i t ht h ev i o l a t i o nw i t hr e f e r e n c et ot h eAccountability
Management Measures.
Protecting Self‐Developed IPRs
TCL Communication takes the protection of IPRs as a key task. We carry out
scientific, planned and procedural routine maintenance on the IPRs that
have already been obtained and promote the awareness of safeguarding
rights of relevant personnel through regular trainings and exchanges.
Establishing Records Management
We establish IPR information management records, keep clear record of the
types of rights involved in each product and the protection period, and
defend IPRs in a timely manner .
Infringement Search
We conduct IPR clues mining to safeguard the legitimate IPRs of TCL
Communication on a global scale independently or in cooperation with
external law firms.
Patent Litigation
According to the Regulation of the Patent Litigation and Patent Licensing
Case Management , we shall file lawsuits against serious infringement,
cooperate with relevant departments to provide support including litiga tion
preparations, and invite an external team of lawyers to defend rights.
Improving the Awareness of Safeguarding Rights
We conduct rights‐safeguarding trainings for front‐line product person nel
and sales teams, carry out activities such as Q&A and intellectual propert y
system publicity according to the needs of departments, and promptly
report external suspicious infringing clues, which will be followed up an d
evaluated by the legal and compliance department. 40
Green Innovation for Low‐Carbon
Growth
The concept that “lucid waters and lush mountains are
invaluable assets” has been embraced by the world. TCL
Communication has realized the importance of green
development and we strive to make contributions to building a
beautiful world where humanity and nature exist in harmony.
On the one hand, we try to manage our environmental impact
by improving the resources utilization efficiency, reducing
resources consumption, and eliminating waste emission. On
the other hand, we invest in green development regarding
product research & development by introducing the concept of
product life cycle. In this way, we can achieve green operation
with favorable economic, environmental and social impact, and
contribute to realization of global carbon neutrality goals.
41
Taking Climate Actions
The Company has been fulfilling the concept of sustainable development
by participating in the decarbonized economy transformation, save energ y
resources by using more renewable and alternative energies, and make
sure our practice meets and goes beyond the legally required goals.
Low‐Carbon Development Goals and Path
In response to national "Carbon Peak and Carbon Neutrality" strategy, we
have defined a "three‐step plan" to advance the progress in a sound and
orderly manner . Relying on innovative technologies and focusing on
energy‐saving transformation, the Company has promoted the research
and development of green manufacturing processes and the energy‐saving
of technology common facilities. At the level of the whole value chain,
starting from the dimensions of green design, green supply chain, green
manufacturing, green logistics, green packaging, green marketing and
service, green recycling, the upstream and downstream industrial chain i s
driven to jointly achieve low‐carbon development, and contribute to the
high‐quality development of China and the world economy.
In 2023, TCL Industries Group published the Carbon Neutrality Whitepaper ,
in which the low‐carbon development goal was released, that is, to reach
carbon peak in 2030 and reach carbon neutrality in operational scope by
2050.
From the three levels of"inner, middle, and outer circles," TCL construct s
asynergisticcarbon reduction path that connects our operations, green
products, and ecosystem.
In the inner circle, we give full play to our technological innovation stre ngths.
Through innovative technologies and energy‐saving transformation, we
rationally utilize resources and promote energy conservation and carbon
reduction in our manufacturing bases and operating sites.
In the middle circle, we start from the entire product lifecycle, focus on t he long‐
term strategy of "brand‐ledvalue, global efficiency management, techno logy‐
driven, and vitality first", and bring "full scenario, full‐category, an d full‐
connection" green and low‐carbon products and services to global users.
In the outer circle, we play the leading role of the industrial chain in acco rdance
with the strategy of responding to climate change, and work with the societ yt o
actively promote the construction of a net zero ecosystem.
42
Greenhouse Gases Calculation
In response to the Sustainable Development Goals and CDP Climate Change
Disclosure Program, we embarked on a greenhouse gas inventory work in
2018 and established Greenhouse Gas Inventory Management Procedure is
formulated according to ISO 14064: 2006 standard to guide internal GHG
management and data collection to ensure accurate, transparent, and fair
reporting of greenhouse gases emitted by the Company.
A GHG inventory group is established to be responsible for identifying
energy consumption within the company, calculating the quantity of
greenhouse gas emitted by the Company, and establishing effective
measures to lower the consumption of energy and the emission of
greenhouse gases. Our inventory is verified by qualified third‐party age ncy
SGS. Our emission data is open to public through our annual Sustainability
Report, EcoVadis, and CDP questionnaire.
year Scope 1 Scope 2 Scope 3
2021 1,296.01 20,914.74 2,929,688.17
2022 729.13 13,693.11 1,905,293.05
2023 445.08 8674.48 1345978.35
TCL Communication has committed to Science‐based Target Initiative in
2021 and set our carbon emission targets. TCL Communication has
committed to Science‐based Target Initiative in 2021 and set our carbon
emission targets. We commit to reduce absolute scope 1 and 2 GHG
emissions 50.80% by 2030 from 2021 base year, and reduce absolute scope
3 GHG emissions 42.00% by 2030 from 2021 base year . Our latest review of
progress towards GHG reduction targets showed that we are ahead.
GHG Emissions Reduction Actions
In recent years, TCL Communication has been actively engaged in energy
saving and promoting greenhouse gases emission reduction, so as to
reduce the impact of greenhouse gases on global warming.
Technical or equipment upgrading for energy efficiency
We have been constantly improving energy efficiency through technical
upgrading, so as to improve the production process with digital technolog y,
optimize operation efficiency of equipment and enhance the accuracy of
process management.
Air compressor online monitoring system
The air compressor system we have equipped is capable of realizing
remote monitoring and fault diagnosis of air compressor by
automatically controlling the air compressor to match the load of the
gas end, the unnecessary air supply pressure is reduced, the pressure
of the pipe network is stabilized. The energy can be saved in the main
engine, auxiliary machinery, pipe network and terminal end.
43
Automatic equipment upgrading
Our automatic equipment upgrading can be illustrated in the
following picture, for instance, the self‐made automatic screw
machine has been upgraded to fifth generation, and the automatic PT
testing platform has been upgraded to second generation.
Waste heat recovery system for reducing energy consumption
We have a 1200 cold tons heat recovery system equipped to reuse the heat
from the water‐cooling unit for heating domestic and production hot water ,
resulting in the heat pollution of condensation heat on the environment an d
the reduction of operational noise of the cooling tower .
Energy consumption reduction for IT infrastructure
We cooperate with Amazon Web Services for data cloud storage, which is a
solution based on green data center and capable of raising the energy‐
efficiency ratio and reducing greenhouse gas emission through green
algorism.
Fluorinated GHG emission control
For the purpose of safeguarding operational safety and reducing emission of
fluorinated greenhouse gases, we have taken the following measures.
For equipment cooling agent, we have formulated equipment operation and
maintenance procedures with three‐level maintenance requirements to
ensure normal operation.
For heptafluoropropane fire extinguishers, we have assigned a qualified third
party for storage amount and protective area inspection.
For chemicals control, we have daily inspection of our chemical storage ro om
and secondary leakproof containers are well equipped.
44
Actions taken for energy conservation
Lighting system optimization
Transportation tools replacement
replace diesel forklift to electric forklift optimize shuttle bus shifts
photosensitive switch redundant lamp removal
street lamp reduction reminder on the switch
Green Manufacturing & Operation
TCL Communication highly values the impact on ecological environment of
our operation and product manufacturing, and has committed to creating
a harmonious environment for ecology.
Environmental Management System
In strict accordance with relevant governing laws
and regulations for environmental protection, and
ISO14001 Environmental Management System, TCL
Communication has a strict management system for
environment and resources and energy control while
complying with governing environmental laws and
regulations. In the reporting year, the Company did
not experience any non‐compliance resulting in fines
from environmental laws.
In 2017, our manufacturing factory was certified as “Green Factory” by the
Ministry of Industry and Information Technology which proved that while
maintaining product function, quality and occupational health of our sta ff,
our factory can satisfy the requirements of infrastructure, management
system, energy and resources input, and environmental performance.
The direct emission from energy consumption, indirect emission from
purchased electricity and transportation of goods account for a dominant
part of carbon emission. To strengthen our energy management, TCL
Communication has established an energy management system in
accordance with ISO50001:2018 in 2023. We have formulated
corresponding regulations regarding energy saving. Besides, we also str ived
to reduce energy consumption through third‐party energy diagnosis, data
monitoring and analysis.
45
Case: TCL Communication purchased green
electricity certificate
Environmental awareness training
For better inculcating the awareness of environmental protection in our
employees, we have regular pre‐job and occupational training courses on
ISO14001 basics, energy saving and waste control.
Environmental emergency drills
For enhancing the skills and capacity of staff handling with hazardous
chemicals leakage, we carry out hazardous chemical leakage emergency
drills on a yearly basis. In this way, our staff responsible for handling
chemicals can be more sensitive when chemical incidents occur .
TCL Communication continues to optimize the structure of energy use, in‐
depth exploration of the application of renewable energy, and actively la y
out the park photovoltaic power generation project. The Company launched
a PV power generation project in 2022, laying rooftop PV with the laying are a
of 40,000 square meters.
Optimize energy structure
reducing GHG
emissions by
about 2,000 tonnes
per year
In 2023, our manufacturing factory
purchased Green Electricity Certificates
(GEC) with the number of 66, which equals
66,000 KWh. The source of the electricity
purchased is solar energy and produced in
Guangdong Province, China.
46
Water Resources and Wastewater Management
The Company sources water from water‐supply system and mainly applies to
cleaning in production place, office and living water, cooking and cleani ng in
the canteen. No industrial wastewater is produced in the Company and
sanitary wastewater is disposed to the municipal sewage pipe network for
treatment in strict accordance with relevant standards.
The Company implements Provision on Water Resources Management and
strives to elevating conserving efficiency with both management and
technology.
The Company has water‐saving management objectives for different
departments and explicitly requires employees to reduce water consumpti on
as far as possible, enhance water‐saving awareness on the premise of
ensuring product quality and turn off the tap at any time to prevent the
occurrence of water waste such as long running water .
TCL Communication adopts water recycling system
Our factory is equipped with an
intelligent drinking water control
system, which filters tap water
through reverse osmosis technology,
enabling 1:1 ratio between clean
water and waste water . The clean
water is sent to the pipeline
terminal through the direct drinking
water system and the waste water is
discharged into the reservoir for
garden watering. The amount of
recycled water in 2022 is 980 m³.
TCL Communication adopts water cooling system
We have a water‐cooling system consisting of 6 sets of centrifugal
chillers. It is the cooling source of the central air conditioning, throug h
which the circulating water leading to each room or equipment is cooled
to chilled water, and the chilled water is pumped to the fan coil or other
devices that need to be cooled, flowing in the coil to take away the air or
the heat in the equipment. After the frozen water absorbs heat, the
temperature rises, and then returns to the chiller, thus forming a closed
and complete chilled water cycle.
63% of the reflow ovens in the SMT workshop is equipped with an
internal water‐cooling system, which is located under the cooling unit.
The cooling water is transported by the pump from the water tank to
the cooling circulation system, the hot water is injected by the heat
exchanger and then cooled back to the tank.
47
TCL Communication adopts water
recycling system
Our factory is equipped with an intelligent
drinking water control system, which filters tap
water through reverse osmosis technology,
enabling 1:1 ratio between clean water and
waste water . The clean water is sent to the
pipeline terminal through the direct drinking
water system and the waste water is discharged
into the reservoir for garden watering. The
amount of recycled water in 2022 is 980 m³.
Water saving actions
Waste Management
For hazardous waste treatment, mainly including organic solvent waste,
office consumable waste, used batteries and chemical packaging waste,
we have a designated person for collection, registration and archive
management, and regularly hand it over to treatment companies which
are identified to be qualified by the environmental agency. For non‐
hazardous waste like cartons and plastics, we collect them and give to
professional recyclers for recycling and reuse. For domestic waste, we
have transfer agreements with the municipal sanitation for collection an d
disposal.
Chemical management procedure
Introduction Chemical safety assessment is required before introduction.
transportation Check the necessary qualification of hazardous chemical transport
vehicles and personnel.
Storage
Customized special carts are used to transport chemicals, and
chemical operators must wear protective equipment; Daily
inspection of chemical staging rooms, setting stock limits for
chemical staging rooms, and use leak‐proof containers.
Usage
The chemical manager shall pack the chemicals, and PPE shall be
worn during packaging operation. When chemicals are used at the
production site, they must be packaged in a unified container .
Chemical containers must be equipped with safety labels, and
corresponding MSDS needs to be pasted on a location easily
accessible to employees.
Disposal
Packaging boxes, containers, waste liquid, rags for the purpose of
hazardous chemicals are recycled into the hazardous waste bucket
and handed over to a qualified third party for disposal.
water saving propagation water saving toilet tank
TCL Communication is strict with waste management for the sake of
environment. In line with the ISO14001 Environmental Management
System and relevant governing laws and regulations, the Company has
established Provision on Prevention and Control of Waste Pollution to
regulate waste management. 48
People‐centered Development
TCL Communication is grateful to the more than 5,000
employees who have devoted themselves to our vision as a
creative and respectable business. The Company has
always been putting people first and endeavoring to
safeguard the legitimate rights and interests of its people
to a standard higher than laws and regulations. Meanwhile,
the Company has done a great job in ensuring employee
health and safety under different working environments. In
line with the operational strategy of an international group
company, TCL Communication renders diversified resources
and platforms for its staff, aiming to build a staff system
that is equal and friendly, and where common ground are
sought while differences are reserved.
49
Fair & Transparent Recruitment Practice
TCL Communication has constantly maintained its vision of respecting and
absorbing the most outstanding talents through formulating recruitment
strategy and satisfying business needs.
In order to establish a clear recruiting process, we have taken the
following measures,
• We have a clear and reasonable salary range defined for every post
and candidate. Despite of different gender, age, religion and other
individual personalities, our candidates will be treated equally withou t
any prejudice.
• We have well‐written job description with clear job responsibilities
which will not lead to misunderstanding. In this way, we can also
outline the specialized skills, required certifications, or beneficial
background information we need for candidates.
• We have a clear recruitment process outlined on the recruitment
brochure and we are specific about the number of interviews that will
be conducted and the timeline for notice of interview results.
Employee Rights Protection
In strict accordance with the Labor Law of the People's Republic of China,
the Labor Contract Law of the People's Republic of China and other
governing laws and regulations, TCL Communication has a set of
procedures for internal management in place like Employee Manual and
integrated Management Manual, so as to secure the rights and interests
of employees in recruitment & demission, compensation & benefits,
working hours, freedom of association and collective bargaining, holida ys
and equal opportunities, and render a fair working environment for
employees indifferent ages, locations and functions.
For better fulfilling its social responsibility especially for employee s, TCL
Communication has established a valid SA8000 system in its factory since
2009 and undergone strict periodical audits to ensure compliance with
standards.
Abiding by the principle of respect for people and human rights, we
strictly prohibit the use of child labor by checking the effective
identification documents in recruitment and orientation. For young
workers, we have Employee Rights Protection Management Procedure to
specify the management procedure to protect their rights from being
impaired.in addition to social insurances and housing provident fund, we
also offer annual health check program for all employees and commercial
insurance.
In addition to social insurances and housing provident fund, we also offer
annual health check program for all employees and commercial insurance.
In 2023, considering different requirements of our employees, we
developed a customized insurance program for them and their family
members, with wide insurance cover, low threshold and elder age
coverage.
50
Statutory
benefits
Statutory
benefits
Social insurance, housing provident fund, all statutory
holidays
Overtime pay
1.5 times for overtime on working days, 2 times on rest
days and 3 times on statutory holidays.
Social insurance, housing provident fund, all statutory
holidays
Overtime pay
1.5 times for overtime on working days, 2 times on rest
days and 3 times on statutory holidays.
Company
benefits
Company
benefits
Holidays benefits
Half day off on Children’s Day for employees with kids
under the age of 14.
Parental leave for parents with kids under the age of 3.
Nursing leave for elderly (for employees as the single child
in the family).
Work‐life balance
Phone bill reimbursement, work overtime shuttle bus,
business travel allowance, flexible working time.
Health care
Annual health check, medical room, gymnasium,
commercial insurance.
Specialized benefits
Employee purchase discount.
Holidays benefits
Half day off on Children’s Day for employees with kids
under the age of 14.
Parental leave for parents with kids under the age of 3.
Nursing leave for elderly (for employees as the single child
in the family).
Work‐life balance
Phone bill reimbursement, work overtime shuttle bus,
business travel allowance, flexible working time.
Health care
Annual health check, medical room, gymnasium,
commercial insurance.
Specialized benefits
Employee purchase discount.
Caring and thoughtful benefits
We firmly safeguard the legitimate rights and interests of our
workers and fight against immoral behaviors. For instance, we
have a proper mechanism for preventing sexual harassment. Our
security personnel and management have regular training on this
topic. Then we also have an adequate procedure on workplace
sexual harassment to clearly define the term and the disciplinary
measures for breaches. Besides, we also have propaganda
posters pasted on the bulletin boards with hotline and mailbox
for the convenience of any complaints and whistle‐blowing. Then
the persons responsible for handling this issue will immediately
help to protect the victims.
TCL Communication stand firmly against sexual
harassment
51
Diversity and Inclusiveness
Diversity and inclusiveness is the cornerstone for long‐term developmen t
of TCL Communication. The uniqueness and rich experience of each
employee contributes to achieving the vision of the Company, and the
Company is held responsible to communicate its core values globally.
We have employees hired from diversified cultures and races both in
management and staff, and we believe that a global work environment can
better serve our customers around the world.
The Company promises equal employment opportunities, and make efforts
to avoid discrimination, harassment and other misconduct from occurring
in workplace. No discrimination or harassment is allowed in hiring and
employment practices based on race, color, age, gender, sexual orientation,
gender identity and expression, ethnicity or national origin, disabilit y,
pregnancy, religion, political affiliation, union membership, covered
veteran status, protected genetic information or marital status. Beside s,
the Company also show respect for the disabled and have hired a number
of disabled people in our factory, and facilitated working and living
environment for them.
Keeping diversified culture and giving it into full play is a solid base for
maintaining competitiveness of the Company. The Company promises
equal employment opportunities, and make efforts to avoid discriminatio n,
harassment and other misconduct from occurring in workplace. No
discrimination or harassment is allowed in hiring and employment
practices based on race, color, age, gender, sexual orientation, gender
identity and expression, ethnicity or national origin, disability, preg nancy,
religion, political affiliation, union membership, covered veteran sta tus,
protected genetic information or marital status.
Occupational Training & Development
TCL Communication highly values the growth and development of its
employees, so that we constantly improve our talent cultivation system
and provide diversified occupational paths and equal promotion
mechanism for them.
Occupational Development
TCL Communication has designed multi‐dimensional development
paths for our staff, mainly including technological / professional
development and management development channels. For both
development paths, we have set clear pathways and the promotion
standard. The Company organizes Employee Career‐path Program each
year to expand the growth path and guide the self‐development of our
employees. Employees participating in the program will receive a
degree reflecting their technical capability and work competence based
on their knowledge, skills, quality and behaviors. In this way, a talent
assessment system and selection mechanism are established for talent
team building, and a team with international insight, occupational
quality and professional skills.
Occupational development path 52
In order to set a basis for employee motivation, employee development,
career planning, organizational development and optimization, TCL
Communication quarterly assesses achievement of the work objectives and
development performance of employees and motivates employees to
achieve and consistently exceed performance goals. To be specific, the
company adopts two performance management tools: Key Performance
Indicator (KPl) and Contract to Success (CTS), the ultimate goal of which i s
to support the growth of employees. Employee's performance assessment
results will be directly associated with their position adjustment, sala ry
adjustment, bonus payment, outstanding employee reward and promotion,
such as Stars of Accountability and Annual Evaluation of Excellence.
performance
objective
formulation
process
management
performance
evaluation
performance
feedback
Performance Assessment Process
Besides, we also have a comprehensive cultivation system for frontline
workers. For newly‐recruited employees, we have probation period for
experience and practical operation prior to position to better exploit th e
interests and advantages of beginners. For on‐job employees, we have a
“partnership” plan, mentorship project for one‐to‐one guidance, techni cal
skills training and specialized training system, so as to help beginners g row
into experienced workers as soon as possible. Apart from that, we also have
skill competitions, annual excellent employee selection, and different kinds
of team building activities to ensure that our employees work with
satisfaction and cheerfulness. To facilitate reasonable mobility of tal ents,
we have resorted to several measures, such as internal recruitment, job
transfer and promotion.
Talent Training
For better leveraging the strength of our employees to scale new heights
and giving full play to their talents, TCL Communication has diversified
cultivation and training programs to help them unearth their potential to
the utmost and creating values with the Company. The all‐round training
program covers common knowledge, corporate culture, frontier science
and technology, professional skills, leadership cultivation and so on. F or
enhancing the consciousness of our employees on learning, we have
developed a T‐learning platform on which our employees are entitled to
attend various online courses of their interest at any time.
Case: Lingyun Plan for Management Team
We conducted a two‐day training on the Lingyun Plan in August 2023,
purpose of this training project is to activate the management team,
strengthen the construction and training of reserve teams, enhance
the thickness of talents, and create a dynamic and combat ready cadre
team, thereby achieving the company's healthy operation, focused
development, and quality growth driven by capacity building!
53
TCL “Eagle” training system
In addition to the talent cultivation system, we have also developed
diversified ways of training for our employees to satisfy their demands. F or
instance, we have pre‐job and on‐job training for new employees including
HR orientation training and tutoring system to help newcomers quickly
accommodate to the environment and learn from skilled ones.
Besides, we have also carried out special training programs in 2023
according to the needs of business development, such as IPD training,
English training course, 6sigma training course, skill competitions, mo bile
phone repairing course and so on. Furthermore, in case of the need for
external training for new technology or certification, we also organize
external training for relevant employees.
The special “Eagle” training system is designed for incubating the leader ship
and management skills of our management staff. Since eagles are the kings
of the sky, we wish our staff become high‐flyers and pioneers in the industr y.
Four Major
Areas Training Programs in 2023
All Employees
 Establishing multiple public learning platforms such as T‐
Academy for all employees to share resources, providing
various means of learning to ensure a diverse and relaxing
learning experience.
 Continuously conducting public trainings such as Employee
Lecture Hall to offer employees learning opportunities and
platforms.
New Employee
Development
 Launching the “Rookie Eagle Power Camp” program for fresh
graduates, and introducing the Super A special training
program to select outstanding campus graduates to expand
our talent pool.
 Coordinating the training of newly recruited non‐fresh‐
graduate employees to ensure they are quickly adapted to our
corporate culture and their work.
Business
Empowerment
 Implementing the Sword‐forging Program for product
management capabilities, providing systematic training for
product managers and Product Development Team (PDT)
managers.
 Implementing the Spotlight Program for global supply chain
capabilities, cultivating supply chain professionals.
 Launching the overseas “Elite Eagle” program and customizing
“Overseas Elite Eagle Training Camps” for employees
dispatched to overseas management positions.
Leadership
 Conducting “Comprehensive Eagle” and “Professional Eagle”
training programs for professional technical personnel and
newly appointed managers to help them improve professional
and management capabilities. 54
Health and Safety in Workplace
TCL Communication consistently prioritizes the health and safety of our
employees, continuously strengthening safety management and
occupational health protection to create a safe working environment,
ensuring employees are protected from occupational hazards. We have
made significant achievements in establishing a standardized
occupational health and safety system. Currently, TCL Communication has
obtained ISO 45001 Occupational Health and Safety Management
Systems certification, SA8000 audit, SMETA audit, Supplier Compliance
Audit Network (SCAN) certification and Supply Chain Security (SCS) audit ,
ensuring that the Company’s operations comply with occupational health
and safety standards.
Health & Safety Management Structure
We have established a clearly defined occupational safety management
structure, specifying management hierarchy and division of
responsibilities to ensure the smooth operation of the safety
management system and the protection of employee safety.
Management
Level Management Duties
Safety
Management
Committee
• Research, deploy and guide safety management
• Put forward major guidelines and policies in safety management
• Solve the major problems in safety management
Safety
Committee Office
 Provide suggestions on major guidelines, policies and important
measures of production safety
 Supervise and inspect the safety management of subsidiaries,
organize and implement safety inspection, urge the related parties
to address hidden hazards and outstanding problems
Safe Production
Working Group
 Establish the work safety management mechanism in the
industrial park, organize and conduct safety inspection, emergency
drill, work safety training and other activities as planned
 Coordinate internal and external audit matters related to work
safety
Goals of Health & Safety in working place
Work safety goals In 2023
“Zero” casualty caused by safety accidents Completed
“Zero” occupational diseases or occupational poisoning (including food and
medical incidents) accidents Completed
“Zero” major fire /explosion / mechanical safety accidents Completed
Million hour accident loss rate≤15.7 Completed
Insufficient execution leads to external audit security issue rate≤0.035 Completed
55
Measures are taken to ensure Work Safety
Work Safety Inspection
Regularly conduct inspections and rectification
of hidden dangers in equipment and facilities.
New equipment must undergo risk assessment
and pass an acceptance test before being put
into use to ensure workplace safety.
Education on Work Safety
• Disseminate fire safety knowledge through various means such as television
broadcasts, WeChat notifications, and special articles on public accounts.
• Organize first aid and hazardous chemical safety training, and firefighting
equipment use training to enhance the safety awareness of all employees.
• Continuously improve the emergency response plan system, establish
standardized emergency drill procedures, conduct various emergency drills,
including dormitory fire evacuation drills, anti‐terrorism and fire evacuation
exercises, to enhance employees’ ability to handle safety accidents.
• Provide specialized training for personnel with different job responsibilities,
including full‐time and part‐time safety officer training, safety duty training,
retraining for key persons in charge and safety management personnel, Red
Cross first aid training, and other specialized training, to ensure that employees
have necessary safety knowledge and skills.
Risk Assessment on Work
Safety
Identify, analyze, and evaluate potential safety
risks in the production process, and develop
corresponding control measures to reduce or
eliminate these risks.
• Post occupational hazards and
protective measures signs on site
• Post personal protective equipment wearing and operating procedures on site
• Post working safety regulation signs on site 56
Work Safety Performance
By continuously evaluating and improving safety management performance, TCL
Communication achieve continuous improvement and maintain long‐term safety production
status.
Safety Training
• New employee safety training coverage :100%;
• Company level safety production training: 33 sessions were conducted,
with 9635 participants and 13084H of training hours
Safety Equipment/Environmental
Monitoring Occupational health‐related testing and equipment testing:100% pass
Personnel qualifications on safety The qualification certificates of safety related personnel are all valid.
Safety Emergency Drill Implemented 12 company level emergency drills, with a total of over 6500
participants in the drills
Safety Risk Assessment In March 2023, TCL Communication organized 23 departments to identify and
confirm 2071 hazardous sources.
We comprehensively identify safety risk information for all business
units, operational activities and processes, and scientifically assess the
identified safety risks to determine their maximum level of risk in
order to take appropriate and effective control measures. For
important safety risks, we define risk control strategies and select
targeted control measures to prevent potential safety‐affecting
accidents.
We continuously refine Inspection Report on Occupational
Hazards in the Workplace and Assessment Report on the Current
Status of Occupational Hazards, regularly organize occupational health
site inspections, occupational hazard assessments, and radiation
equipment inspections, and promptly take corresponding protective
measures to ensure comprehensive protection of employees’
occupational health. In the workplace
We identify potential occupational hazards according to different job
types and formulate corresponding protective measures for each
position.
We conduct regular spot checks on the wearing of protective
equipment and labor protection equipment to ensure that employees
know how to use relevant protective equipment correctly and in
accordance with regulations, thereby minimizing the risk of
occupational hazards and enhancing the safety of the working
environment.
Occupational Health
57
Caring for Our People
TCL Communication attaches great importance to the work feelings and
experience of employees, therefore the Company has smoothed the channels
for communication, and organized various kinds of employee activities to
alleviate work pressure, raise the sense of happiness and belonging of
employees.
Communication with Employees
In order to help with our employees in solving their mental or
behavioral problems, we offer a systematic and long‐term EAP
program for them. Our employees can make an appointment for
EAP consulting through an easily‐accessed widget. With a national
certified psychological consultant in place, our EAP program is a
comprehensive psychological service which helps our employees
increase resistance to stress, maintain mental health, and cope with
unprecedented incidents. In this way, the psychological pressure
facing our employees can be drastically reduced and the work
efficiency and performance can be greatly improved. Moreover, for
employees from minority groups, they can also access to EAP
consulting if they are facing the behaviors going against their
manners and customs. Then the EAP program will help to eliminate
their inadaptation confronting them.
TCL Communication conducts EAP program
We have developed Internal
Communication Management
Measures to clarify the
communication management
responsibilities of the
department heads and
assessment and management
methods. Additionally, we have specified the frequency and scope of
different types of communication meetings, as well as employee complaint
channels. Through the implementation and follow‐up process for the
problems raised in the communication meetings, we have further enhanced
communication efficiency. We are committed to fostering an open, inclusi ve,
and trusting corporate culture. Through channels such as employee
communication meetings, CEO open letters, TLink column, dedicated
mailboxes, complaint emails, and hotlines, we encourage employees to
bravely express their needs and thoughts, thereby increasing employee
engagement and satisfaction.
58
Employee Activities and Benefits
We appreciate the hard work of each employee and we are concerned
about their daily work and life. In order to reach a balance between life
and work for them, we have actively organized rich recreational activitie s
such as various ball matches, singing competitions and festival celebrat ion
activities. In this way, our people are able to maintain physical health
while enjoying themselves in their leisure time, thus making their daily l ife
more vibrant.
During festivals like the Dragon Boat Festival, Children's Day, and Mid‐
Autumn Festival, we distribute festival gifts and organize group activit ies
like parties. For employees working overtime, we offer additional benefi ts
such as transportation reimbursements and night shift allowances.
Through a series of employee benefits, we strive to create a warm
working environment and enhance employees' sense of happiness.
Caring for Women
F o rf e m a l ew o r k e r so fc h i l d b e a r i n ga g e ,w eh a v eb a b y ‐ c a r er o o m s
which provide a comfortable, safe, tidy and private place, and people‐
oriented services for working mothers in need. In accordance with
standard requirement, the rooms are well equipped with hot water,
wash basins, desks, chairs, sofa, dry/wet tissue, refrigerators, air
conditioners and power sockets. In this way, the sense of belonging of
working mothers can be dramatically enhanced, and the relationship
between them and the company can be more harmonious.
Nursing room Nursing room
59
Caring for the Disabled
TCL Communication has always been committed to nurturing a working
condition of diversity and inclusiveness. Therefore, the Company has
kept in the program of caring for the disabled. In spite of rendering fair
employment opportunities for these employees, the Company is also
engaged in providing disabled‐friendly facilities and support for them.
Inclusive and caring policy
We have formulated an inclusive policy Employee Rights Protection
Management Procedure to avoid discrimination against the disabled in
recruitment and employment process. We also provide necessary
interview convenience for the disabled and ensure that they are fairly
treated.
Barrier‐free facilities
We have a series of barrier‐free facilities in place. For instance, we have
user‐friendly toilet seats in the bathroom, and wheelchair accessible
passages both inside and outside the work place. We also have
specialized window and chairs in the canteen and customized
dormitories with necessary and handy services. We also make sure lifts
and stairs have handrails and that lift buttons are of a reasonable height.
Workplace Care
We provide necessary auxiliary equipment to ensure convenience in
workplace. For instance, we adjust the height of operating desks and
chairs and providing operating equipment that is ergonomically designed ,
etc. For those employees who are inconvenient to walk, we adapt their
positions to be in packaging workshop in the first floor, and we have a
fleet for escorting them to commute in bad weather .
User‐friendly toilet seats User‐friendly toilet
User‐friendly canteen seats Specialized canteen window
Psychological support and communication
We have an EAP program to help address their life and work pressure.
Besides, we have organized different levels of The Forth Communication
Meetings with Disabled Employees on the National Disability Day in
November 2023 with the theme "Love lives forever, you are not alone", on
which we gave presents to them, listened to their voices, and provided
support to them.
60
Empowering Ecology for a Better Future
With adherence to the mission of a “Sustainable &
Connected Future with Advanced Technology”, TCL
Communication has been proactively cooperating with its
stakeholders, especially suppliers to maintain and deliver
the idea of sustainable development. Besides, the
Company has also actively been shouldering its
responsibilities as a corporate citizen and contributing to
the community as much as possible.
61
Supplier CSR Management System
TCL Communication has been committed to establishing a long‐term
stable cooperative relationship with its suppliers by means of supplier C SR
certification, risk evaluation, on‐site audits and training to urge the
suppliers to establish a sound CSR management system and build a win‐
win relationship with mutual trust that is stable and sustainable.
Supplier certification
At the stage of supplier introduction, we conduct a comprehensive
inspection of the environmental and social responsibility performance o f
suppliers in accordance with the Supplier Social Responsibility
investigation Form. We conduct on‐site reviews of suppliers based on 1
review terms under 13 dimensions, including business ethics, labor right s
and interests, chemical safety, environmental protection, fire safety a nd
occupational health, We require suppliers to describe their
implementation for each review item and provide relevant evidence,
followed by an on‐site evaluation by our CSR personnel. For non‐compliant
items, the reviewer will explain the relevant reasons to the supplier and
put forward effective rectification suggestions. If suppliers obtain an
evaluation score below 70 or touch red lines, the processing mechanism of
rectification, punishment, or termination of cooperation would be
triggered, thereby continuously reducing environmental and social risk si n
the supply chain.
Supplier regular assessment
We have developed Code of Conduct for Suppliers and signed documents
such as Notification of Corporate Social Responsibility ,S t a t e m e n to f
Environmental Compliance, Quality Agreement and Integrity Agreement
with all production material suppliers, requiring them to strictly abide by
relevant regulations. We link the social responsibility certification o f
suppliers with their performance appr aisals, emphasizing their social
responsibility awareness and practices and promoting the sustainable
development of the supply chain.
For AVL suppliers, we conduct annual reviews, special reviews and third‐
party reviews in accordance with Regulations on Supplier Review
Management, During the review process, if common issues are discovered
in suppliers, we will take immediate measures to address and prevent
them, regular tracking of improvement progress is carried out, and
subsequent reviews are conducted to ensures sustained progress, we have
also promoted good practices to all suppliers, aiming to improve the
quality level of the overall supply chain.
In the daily evaluation of suppliers, we conduct monthly, semi‐annual, an d
annual performance evaluations fro m four key dimensions: business,
delivery, quality and technology. Based on the assessment scores, we
classify suppliers into four levels, preferred, qualified, restricted, and
ensure, and carry out targeted classification management. For suppliers
with low assessment scores, we will help them identify issues and take
measures to rectify them.
Supplier communication & training
This Year, we have set more detailed requirements for environmental
protection among our suppliers, including compliance with environmenta l
processes, management of sewage, solid waste and noise
62
control by person in charge, compliant energy usage, and carbon emission
control, in an attempt to assess suppliers’ environmental performance
from multiple dimensions. We have successfully concluded the carbon
inventory process for our top suppliers and conducted investigations int o
their energy‐saving and carbon reduction measures. As of Dec. 2023,
100% of our suppliers have signed the Green Supply Chain Initiative, in a
bid to jointly create an efficient and environmentally friendly supply ch ain
system. Furthermore, this Year, we have completed the recycled material
planning, identifying the usage scenarios and proportions of recycled
aluminum, copper and plastics, thereby enhancing the competence of
procurement personnel and raise their awareness of purchasing recycled
materials.
Supplier capacity building
TCL Communication is committed to establishing close and stable
partnerships with suppliers to optimize and upgrade the supply chain and
jointly promote the sustainable development of the company. In case of
any update of the systems, we inform all the suppliers via email in a
timely manner, and organize online and offline training and publicity for
the highlights of the systems, so as to ensure that suppliers understand
our requirements comprehensively. This Year, TCL Communication
organized multiple supplier training sessions on sustainability‐relat ed
systems such as ISO 14064, ISO 14067, ISO 50001, and other related
knowledge, thus laying a solid foundation for rolling out low‐carbon and
environmentally friendly initiatives.
We regularly organize supplier meetings to engage in in‐depth discussion s
with suppliers about business needs and collaboration matters, ensuring
smooth cooperation between both sides. Additionally, we provide
professional coaching and support to suppliers who need improvement
based on their CSR audit results, thereby helping them enhance their
performance.
We proactively promote a win‐win relationship with our suppliers and
convey our expectations regarding business ethics, anti‐corruption,
product quality, and low‐carbon environmental practices through regula r
communication activities. We also share industry information and projec t
updates, enabling our suppliers and us to collectively address market
challenges and harness market opportunities. We encourage suppliers to
engage in close collaboration with our R&D department, thus fostering
strategic exchanges on materials, technology, and other areas to
continuously improve production efficiency and expand business domains .
Case: Suppliers’ Training on Energy Efficiency
and Low‐carbon Empowerment
In November 2023, TCL Communication kicked off the annual Supplier
Energy Efficiency and Low‐carbon Empowerment Training. During the
training course, an external agency was invited to share the knowledge
about energy saving and greenhouse gas emission reduction. Then
some of our suppliers were invited to share their good practices in
energy saving with other suppliers. The training helps to expedite the
clean energy transition of TCL supply chain.
63
Case: TCL Carbon Project Supplier Recognition
Conference
In January 2024, TCL Communication kicked off the annual carbon
project on which some of our suppliers were awarded for their
excellent social and environmental performance, especially their
cooperation in our green development path.
There were altogether 6 suppliers awarded with “2023 TCL Carbon
project Excellent Supplier Award” , including a battery supplier Veken
Technology, and a PCB supplier Victory Giant Technology. We made it
clear that the green development of our company is indispensable of
the joint efforts of supply chain partners and we would continuously
follow up with the partners who perform well and work actively with
us in promoting excellent social and environmental performance and
render them more opportunities.
2023 TCL Carbon project Excellent Supplier Award
Case: TCL initiated Annual Supplier GHG Survey
TCL Communication initiated annual supplier GHG survey in early
2024 to investigate 2023 greenhouse gas emissions. Based on 2023
purchase amount, we have identified 9 categories of raw materials
( c h a r g e r ,P C B ,I C ,s c r e e n ,h o u s i n g ,c a b l e ,p a c k a i n g ,c a m e r a ,b a t t e r y )
and 27 suppliers with relatively high emissions. Then we have
established the GHG survey template and reporting guidance for
suppliers.
Among these 27 suppliers, 10 of them have conducted GHG
inventory survey, 4 of them have set GHG emission reduction
targets, 3 of them have participated in CDP climate change
questionnaire, and 2 of them have their GHG emission reduction
targets in line with SBTi.
64
We conducted due diligence program upon our suppliers in the form of
CMRT and EMRT management.
Responsible Minerals Sourcing
With priority given to the sustainability of sourcing, TCL Communication
has been actively pushing ahead risk assessment and conflict minerals
management of the entire supply chain, and striving to build a responsible
supply chain for adequate fulfillment of social and environmental
responsibilities. The Company will also publish Conflict Minerals Annua l
Report for interested parties to understand its progress on this part.
Conflict Mineral Management System
Establish a conflict mineral company management system
First of all, we have a conflict minerals policy that is formal and open to th e
public to manifest our commitment to safeguarding human rights and the
environment. Besides, we also have formulated Conflict Mineral Report
Operation Procedure to guide the implementation of the policy, in which
the roles and responsibilities of relevant departments are outlined and t he
sourcing requirements and due diligence procedure on suppliers are also
specified. Then we have set up a CSR Committee with a function of
sustainable sourcing for risk control and developed a management system
to help identify and control risks. The group is led by the leader of our
supply chain center, with sourcing and quality team as executive members.
The sustainable sourcing working group is responsible for overall contro lo f
the management system and report the risks timely to high‐level
management for further investigation and control.
Besides, we also work closely with our suppliers for capacity building and
whistleblowing mechanism to ensure our management is transparent. TCL
Communication has included the conflict mineral requirements into our
supplier contracts and all of the suppliers are required to declare not to
source minerals from the covered countries. TCL Communication provides
Due Diligence Taken in 2023 and Results
Critical data involved:
• Supplier CMRT & EMRT response rate: 100%.
• A total of 202 smelters and refineries was identified in the supply chain
and the RCOI of them has been identified from the RMAP certification.
• Among the 202 SORs, all of them have passed the RMAP process.
our suppliers and external stakeholders with a grievance mechanism
allowing them to voice any concerns or breaches upon conflict minerals.
Supply chain due diligence measures
We require our direct suppliers to provide a detailed list of the upstream
SORs in cooperation through supply chain due diligence program. Then we
make comparison between the list and the RMAP certified SOR to
evaluate whether the SORs in our supply chain are free from conflicts. In
our due diligence work, we keep in touch with those suppliers who are not
willing to respond, and also review the integrity and accuracy of supplier
responses. In case of any mistakes, inconsistency and incomplete answers ,
we will give feedback to our suppliers through an online conflict mineral
management system and require them to take corrective actions.
Report on supply chain due diligence
For external reporting, we have also continuously provided our
responsible minerals sourcing policy and status in our annual sustainabi lity
report, as well as reported our due diligence measures to our customers
and external stakeholders.
65
Spreading Warmth to the Society
TCL Communication integrates corporate social responsibility into the w hole
process of its own development. The Company actively participates in
public welfare fields such as environmental protection, education, cult ural
and sports construction and community care, contributing to the
construction of a harmonious and beautiful society.
Protecting the natural environment
We not only pay attention to our own environmental protection practices,
but also encourage employees to participate in environmental protection
public welfare activities such as garbage clean‐up and waste utilization to
jointly promote the development and growth of environmental protection
undertakings.
Case: Pick‐up Running Team for Ecological
Education
In March 2023, TCL Communication
established a Pick‐up Running Team
under the support of Labor Union and
the Pick‐up Association of Huizhou City,
with responsibilities of picking up picking
garbage inside and outside the industrial
park, thus helping to improve the
civilization of employees and social
responsibility of citizens. In 2023, the
Team has organized more than 10
activities with an accumulated
participation of over 100 members.
Case: TCL Communication National Ecology Day
Campaign
On August 15th, 2023 which is the first National Ecology Day, TCL
Communication organized a campaign to enhance the awareness and
consciousness of employees in ecological environmental protection. The
campaign was to set cigarette extinguishing posts and encourage people
to collect cigarette butts and exchange for gifts.
66
62
Contributing to the community
Case: Care for Village Children
In March 2023, a team of volunteers in TCL Communication joined the
public benefit activities such as Eagle Story‐telling Session, Music Cla ss,
“A.I. Coming Home” projects initiated by TCL Charity Foundation with
the aim to bring a journey combined with technology and public
welfare to children in rural areas, covering Guizhou, Inner Mongolia,
Xinjiang, Henan and Jiangsu Provinces.
Case: Anti‐Fraud Awareness Campaign
In view of the frequently occurring telecommunication online fraud
cases and severe losses of fraudulent people, TCL volunteer team
conducted anti‐fraud mobility propaganda campaign every Sunday
morning in March 2023. During the campaign, these volunteers
explained in detail to citizens about the knowledge of
telecommunication network fraud, through the case of interpretation
of the law, the distribution of pamphlets, on‐site interaction and so on.
In addition, volunteers also helped people to download and register
the “National Anti‐fraud Center” APP .
63
We actively support the employment placement of persons with
disabilities. Through joint efforts in optimizing positions for employe es
with disabilities, improving administrative logistics services and fac ilities,
expanding recruitment channels, and providing care, training, and
development for employees with disabilities, we have facilitated better
employment placement for them. In this year, we were honored with the
title of Admirable Supporter for People with Disabilities at the Second
Huizhou City Awards Ceremony.
Admirable Supporter for People with Disabilities at the
2nd Award Ceremony of Huizhou
We advocate women’s values within the globe and launched a long‐term
women‐oriented project called “TCL for Her” . Upholding the brand
values of “Seeing, Inspiring, and Supporting Women” , we empowered
women around the world with technologies, and helped more women
achieve their dreams. We are also committed to promoting women’s
empowerment and individual development, aiming to create a self‐
supporting incentive system to inspire women to support each other and
grow together .
“TCL For Her” Women‐oriented Long‐Term Project
Environmental performance
Topic Key performance indicators 2021 2022 2023
Energy
consumption
Total amount of energy consumption (tce) 3176 2787 1764
Total natural gas consumption (m3) 118667 102565 78284
Total purchased electricity (MWh) 24259.64 21281.93 17100.84
Total renewable energy consumption (KWh) 0 909312 3583181
Percentage of total energy consumption
from renewable sources ‐ 3.79% 20.95%
Water
consumption
Total water consumption (m3) 143577 307150 207655
Total amount of water recycled and reused ‐ 980 1262
GHG
emissions
Total GHG emissions (tCO2e) 2941899 1919715.29 1355097.91
Total Scope 1 GHG emissions (tCO2e) 1296.01 729.13 445.08
Total Scope 2 GHG emissions (tCO2e) 20914.74 13693.11 8674.48
Total gross Scope 3 GHG emissions (tCO2e) 2919688.1
7 1905293.05 1345978.35
Total gross Scope 3 Downstream GHG
emissions 74408.68 629725.21 892506.79
Total gross Scope 3 Upstream GHG
emissions
2845279.4
9 1275567.84 453471.57
Air pollutants
Industrial welding exhaust conforms to
standard 100% 100% 100%
Kitchen fumes conform to standard 100% 100% 100%
Factory boundary noise conforms to
standard 100% 100% 100%
VOC emissions conform to standards 100% 100% 100%
Chemical leakage incidents 0 0 0
Solid waste
Total weight of hazardous waste (t) 43.25 46.69 24.31
Total weight of non‐hazardous waste (t) 1538.75 1401.47 925.05
Total weight of waste recovered (t) 1582 1437.93 949.36
Disposal ratio of hazardous waste 100% 100% 100%
Percentage of total waste from company
operations diverted from landfills ‐ 7.63% 11.06%
Key Performance Indicators
Topic Key performance indicators 2021 2022 2023
Water
pollutants
Weight of pollutants in wastewater discharges (kg
BOD/year) 51244.32 56548.26 31441.02
Product use
Recycled materials used on packaging 60% 70% 75%
Percentage of suppliers signing Environmental
Materials Declaration 100% 100% 100%
Complaints on products endangering consumer
health and safety 00 0
Customer complaints on product environmental
performance 00 0
End‐of‐life
disposal
Percentage of WEEE collected out of total of EEE
placed on the market ‐ ‐ 1.89%
Environmental
training
Percentage of employees trained on specific
environmental issues 100% 100% 100%
Risk assessment Percentage of operational sites assessed on specific
environmental risks 100% 100% 100%
Social performance
Topic Key performance indicators 2021 2022 2023
Working
conditions &
labor rights
Complaints on child labor use, forced labor,
harassment and inhumane treatment 00 0
Timely signing ratio of new employee labor
contracts 100% 100% 100%
Percentage of employees covered with healthcare 100% 100% 100%
Percentage of workers with 1‐day off in 7
consecutive days 100% 100% 100%
On‐time salary release ratio 100% 100% 100%
Percentage of operational sites assessed for human
rights impact or risks 100% 100% 100%
Number of hours worked (H) 14224055 10403410 6333005 69
Topic Key performance indicators 2021 2022 2023
Social
dialogue
Frequency of management attending company‐level employee
communication meetings 1/month 1/quart
er
1/quart
er
Timely closure ratio of problems on communication meetings 100% 100% 100%
Percentage of employees covered by collective agreements 100% 100% 100%
Percentage of employees covered by employee representatives 100% 100% 100%
Career
developme
nt &
training
Quarterly performance evaluation coverage 100% 100% 100%
Timely completion ratio of annual training plan 90% 92% 95%
Average hours of training provided per employee 9.82 20 45
Percentage of employees who received skills‐related training 100 % 100% 100%
Percentage of employees with personal development plans 100% 100% 100%
Percentage of employees who received regular performance
and career development reviews 100% 100% 100%
Employee
health &
safety
Number of safety accidents resulting in disability or death 0 0 0
Occupational disease, poisoning incidents 0 0 0
Major fire and explosion incidents 0 0 0
Major mechanical security incidents 0 0 0
Major public security and asset thievery incidents 0 0 0
Percentage of operational sites for which an employee health
and safety risk assessment has been conducted 100% 100% 100%
Total number of deaths due to occupational injury 0 0 0
Topic Key performance indicators 2021 2022 2023
Employee
health &
safety
Number of work‐related accidents ‐ 3 3
Number of days lost to work‐related injuries, fatalities
and ill health ‐7 6 1 . 8 3
Diversity,
equity &
inclusive
ness
Percentage of employees trained on diversity,
discrimination, and harassment 100% 100% 100%
Percentage of workforce from minority groups 8.34% 8.70% 7%
Percentage of workers from minority groups in top
executive positions 5.2% 6.7% 2%
Percentage of women employed in the whole
organization 41.1% 43.1% 41.7%
Percentage of women at top management level 47% 33% 34.4%
Percentage of women within the organization’s board 25% 50% 25%
Average unadjusted gender pay gap 1.04 1.02 1.02
Fair operation performance
Topic Key performance indicators 2021 2022 2023
Business
ethics
Percentage of suppliers signing Integrity Agreement 100% 100% 100%
Bribery, corruption, extortion and embezzlement
incidents 00 0
Number of whistling on money laundering incidents 0 0 0
Number of whistling on participating in unfair
competition 00 0
Percentage of employees trained on business ethics 100% 100% 100%
Number of whistling on false advertising incidents 0 0 0 70
Topic Key performance indicators 2021 2022 2023
Business
ethics
Number of whistling on fraud incidents 0 0 0
Conflict of interest declaration coverage 100% 100% 100%
Coverage of information confidentiality commitment 100% 100% 100%
Percentage of total workforce trained (e.g. through e‐
learning) on business ethics issues 100% 100% 100%
Number of reports related to whistleblower procedure 0 0 0
Number of confirmed corruption incidents 0 0 0
Percentage of risky trading partners covered by a due
diligence process on corruption or information security 100% 100% 100%
Percentage of all operational sites for which an internal
audit/risk assessment concerning business ethics issues
has been conducted
100% 100% 100%
Percentage of all operational sites with certified anti‐
corruption management system 0% 100% 100%
Informati
on
security
Number of confirmed information security incidents 4 3 0
Coverage of information security awareness training 100% 100% 100%
Percentage of all operational sites with an information
security management system (ISMS) certified to ISO
27000 (or other equivalent/similar standard)
100% 100% 100%
Sustainable procurement performance
Key performance indicators 2021 2022 2023
Sustaina
ble
procure
ment
Supplier CSR agreement signing coverage 100% 100% 100%
CSR audit coverage for new supplier introduction 100% 100% 100%
Timely closure ratio of CSR annual audit
nonconformances 75% 85% 90%
Percentage of targeted suppliers that have signed the
sustainable procurement charter/supplier code of
conduct
100% 100% 100%
Topic Key performance indicators 2021 2022 2023
Sustaina
ble
procure
ment
Percentage of targeted suppliers with contracts that
include clauses on environmental, labor, and human
rights requirements
100% 100% 100%
Percentage of targeted suppliers that have gone
through a CSR assessment 100% 100% 100%
Percentage of targeted suppliers that have gone
through a CSR on‐site audit 80% 85% 85%
Percentage of buyers across all locations who have
received training on sustainable procurement 100% 100% 100%
Percentage or number of audited/assessed suppliers
engaged in corrective actions or capacity building 100% 100% 100%
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GRI Standard Index
Statement of
use
TCL Communication has reported the information cited in this GRI content index for
the period Jan. 1, 2023 to Dec. 31, 2023 in accordance with the GRI Standards.
GRI 1 used GRI 1: Foundation 2021
GRI
STANDARD DISCLOSURE Page
GRI 2:
General
Disclosures
2021
2‐1 Organizational details P5
2‐2 Entities included in the organization’s sustainability reporting P3
2‐3 Reporting period, frequency and contact point P3
2‐4 Restatements of information P3
2‐5 External assurance ‐
2‐6 Activities, value chain and other business relationships P5
2‐7 Employees P5
2‐8 Workers who are not employees ‐
2‐9 Governance structure and composition P9
2‐10 Nomination and selection of the highest governance body ‐
2‐11 Chair of the highest governance body P9
2‐12 Role of the highest governance body in overseeing the
management of impacts
P9
2‐13 Delegation of responsibility for managing impacts P9
2‐14 Role of the highest governance body in sustainability reporting P9
2‐15 Conflicts of interest P38
2‐16 Communication of critical concerns P11
2‐17 Collective knowledge of the highest governance body ‐
2‐18 Evaluation of the performance of the highest governance body ‐
2‐19 Remuneration policies ‐
2‐20 Process to determine remuneration ‐
2‐21 Annual total compensation ratio ‐
2‐22 Statement on sustainable development strategy P10
2‐23 Policy commitments P10
2‐24 Embedding policy commitments P10
2‐25 Processes to remediate negative impacts P35
2‐26 Mechanisms for seeking advice and raising concerns P35
2‐27 Compliance with laws and regulations P34‐36
2‐28 Membership associations ‐
2‐29 Approach to stakeholder engagement P11
2‐30 Collective bargaining agreements ‐
GRI STANDARD DISCLOSURE LOCATION
GRI 3: Material
Topics 2021
3‐1 Process to determine material topics P12
3‐2 List of material topics P12
3‐3 Management of material topics P12
GRI 201:
Economic
Performance
2016
201‐1 Direct economic value generated and distributed ‐
201‐2 Financial implications and other risks and opportunities due
to climate change P42
201‐3 Defined benefit plan obligations and other retirement plans P51
201‐4 Financial assistance received from government ‐
GRI 202: Market
Presence 2016
202‐1 Ratios of standard entry level wage by gender compared to
local minimum wage ‐
202‐2 Proportion of senior management hired from the local
community ‐
GRI 203:
Indirect
Economic
Impacts 2016
203‐1 Infrastructure investments and services supported P66‐68
203‐2 Significant indirect economic impacts P66‐68
GRI 204:
Procurement
Practices 2016
204‐1 Proportion of spending on local suppliers ‐
GRI 205: Anti‐
corruption 2016
205‐1 Operations assessed for risks related to corruption P38
205‐2 Communication and training about anti‐corruption policies
and procedures P38
205‐3 Confirmed incidents of corruption and actions taken P38
GRI 206: Anti‐
competitive
Behavior 2016
206‐1 Legal actions for anti‐competitive behavior, anti‐trust, and
monopoly practices P38
GRI 207: Tax
2019
207‐1 Approach to tax ‐
207‐2 Tax governance, control, and risk management ‐
207‐3 Stakeholder engagement and management of concerns
related to tax ‐
207‐4 Country‐by‐country reporting ‐
GRI 301:
Materials 2016
301‐1 Materials used by weight or volume P69
301‐2 Recycled input materials used P26
301‐3 Reclaimed products and their packaging materials P26 72
GRI STANDARD DISCLOSURE LOCATION
GRI 302: Energy 2016
302‐1 Energy consumption within the organization P69
302‐2 Energy consumption outside of the organization ‐
302‐3 Energy intensity ‐
302‐4 Reduction of energy consumption P46
302‐5 Reductions in energy requirements of products and
services P27
GRI 303: Water and
Effluents 2018
303‐1 Interactions with water as a shared resource P47
303‐2 Management of water discharge‐related impacts P47
303‐3 Water withdrawal P47
303‐4 Water discharge P47
303‐5 Water consumption P69
GRI 304: Biodiversity
2016
304‐1 Operational sites owned, leased, managed in, or
adjacent to, protected areas and areas of high biodiversity
value outside protected areas
‐
304‐2 Significant impacts of activities, products and services
on biodiversity ‐
304‐3 Habitats protected or restored ‐
304‐4 IUCN Red List species and national conservation list
species with habitats in areas affected by operations ‐
GRI 305: Emissions
2016
305‐1 Direct (Scope 1) GHG emissions P69
305‐2 Energy indirect (Scope 2) GHG emissions P69
305‐3 Other indirect (Scope 3) GHG emissions P69
305‐4 GHG emissions intensity ‐
305‐5 Reduction of GHG emissions P43‐45
305‐6 Emissions of ozone‐depleting substances (ODS) ‐
305‐7 Nitrogen oxides (NOx), sulfur oxides (SOx), and other
significant air emissions ‐
GRI 306: Waste 2020
306‐1 Waste generation and significant waste‐related impacts P48
306‐2 Management of significant waste‐related impacts P48
306‐3 Waste generated P69
306‐4 Waste diverted from disposal P69
GRI STANDARD DISCLOSURE LOCATION
GRI 308: Supplier
Environmental Assessment
2016
308‐1 New suppliers that were screened using
environmental criteria P62‐64
308‐2 Negative environmental impacts in the supply chain
and actions taken P62‐64
GRI 401: Employment 2016
401‐1 New employee hires and employee turnover ‐
401‐2 Benefits provided to full‐time employees that are
not provided to temporary or part‐time employees P51
401‐3 Parental leave P51
GRI 402:
Labor/Management
Relations 2016
402‐1 Minimum notice periods regarding operational
changes ‐
GRI 403: Occupational
Health and Safety 2018
403‐1 Occupational health and safety management system P55‐57
403‐2 Hazard identification, risk assessment, and incident
investigation P55‐57
403‐3 Occupational health services P55‐57
403‐4 Worker participation, consultation, and
communication on occupational health and safety P55‐57
403‐5 Worker training on occupational health and safety P55‐57
403‐6 Promotion of worker health P55‐57
403‐7 Prevention and mitigation of occupational health
and safety impacts directly linked by business relationships P55‐57
403‐8 Workers covered by an occupational health and
safety management system P55‐57
403‐9 Work‐related injuries P70
403‐10 Work‐related ill health P70
GRI 404: Training and
Education 2016
404‐1 Average hours of training per year per employee P70
404‐2 Programs for upgrading employee skills and
transition assistance programs P53‐54
404‐3 Percentage of employees receiving regular
performance and career development reviews P70
GRI 405: Diversity and Equal
Opportunity 2016
405‐1 Diversity of governance bodies and employees P52
405‐2 Ratio of basic salary and remuneration of women to
men P70
GRI 406: Non‐discrimination
2016
406‐1 Incidents of discrimination and corrective actions
taken ‐
73
GRI STANDARD DISCLOSURE LOCATION
GRI 407: Freedom of
Association and Collective
Bargaining 2016
407‐1 Operations and suppliers in which the right to
freedom of association and collective bargaining may be at
risk
P50
GRI 408: Child Labor 2016 408‐1 Operations and suppliers at significant risk for
incidents of child labor P50
GRI 409: Forced or
Compulsory Labor 2016
409‐1 Operations and suppliers at significant risk for
incidents of forced or compulsory labor P50
GRI 410: Security Practices
2016
410‐1 Security personnel trained in human rights policies or
procedures P50
GRI 411: Rights of
Indigenous Peoples 2016
411‐1 Incidents of violations involving rights of indigenous
peoples ‐
GRI 413: Local
Communities 2016
413‐1 Operations with local community engagement,
impact assessments, and development programs ‐
413‐2 Operations with significant actual and potential
negative impacts on local communities ‐
GRI 414: Supplier Social
Assessment 2016
414‐1 New suppliers that were screened using social criteria P62 ‐63
414‐2 Negative social impacts in the supply chain and
actions taken P62‐63
GRI 415: Public Policy 2016 415‐1 Political contributions ‐
GRI 416: Customer Health
and Safety 2016
416‐1 Assessment of the health and safety impacts of
product and service categories P20
416‐2 Incidents of non‐compliance concerning the health
and safety impacts of products and services ‐
GRI 417: Marketing and
Labeling 2016
417‐1 Requirements for product and service information
and labeling P36
417‐2 Incidents of non‐compliance concerning product and
service information and labeling ‐
417‐3 Incidents of non‐compliance concerning marketing
communications ‐
GRI 418: Customer Privacy
2016
418‐1 Substantiated complaints concerning breaches of
customer privacy and losses of customer data ‐
74
Please feel free to send us ( tct.csr@tcl.com) an email if you have any other questions
or suggestions. Any contributions will be much appreciated.
Welcome Feedback
Dear Reader,
Thank you for your time in reading the 2022 Sustainability Report of TCL Com munication
Technology Holdings Limited. We are very eager to hear your voice, which wi ll help us to
better fulfill our sustainability performance and make improvement in ou rw o r k .
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